Telemarketer (Auto)

IRMA INSIGHTS PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

IRMA INSIGHTS PTE. LTD. in Singapore is seeking an enthusiastic Auto Telemarketer to reach out to potential and existing customers, promoting auto-related products and services, handling enquiries, and delivering clear, helpful support.

You will conduct outbound calls, match offerings to customer needs, address questions, and strive to meet daily and monthly KPIs while complying with policies and data protection.

Qualifications

• Experience in telemarketing or telesales or customer service.

Responsibilities

• Make outbound calls to promote auto insurance and related products.
• Present product information clearly and tailor offerings to customer needs.
• Address concerns with professional and persuasive responses.
• Build and maintain customer relationships to drive renewals and referrals.
• Meet and exceed daily and monthly KPIs for calls, sales targets, and conversions.
• Stay updated on products, services, and promotions to provide accurate information.
• Ensure compliance with company policies and data protection regulations.

Skills

Communication

Negotiation

Interpersonal skills

Sales acumen

Job description

We are looking for an enthusiastic and results-driven Auto Telemarketer to join our team. The Auto Telemarketer will be responsible for reaching out to potential and existing customers to promote auto-related products and services, handle enquiries, and provide excellent customer support. This role requires strong communication skills, sales acumen, and the ability to build customer trust.

Responsibilities

• Make outbound calls to prospective and existing customers to promote auto insurance
• Present product information clearly and match offerings to customer needs.
• Address customer concerns, objections, and questions in a professional and persuasive manner.
• Build and maintain positive customer relationships to drive renewals and referrals.
• Meet and exceed daily and monthly KPIs, including call volumes, sales targets, and conversion rates.
• Stay updated on auto products, services, and promotions to deliver accurate information to customers.
• Ensure compliance with company policies, industry standards, and data protection regulations.

Requirements

• Prior experience in telemarketing, telesales, or customer service (auto industry experience is an advantage).
• Strong communication, negotiation, and interpersonal skills.
• Persuasive and resilient, with the ability to handle objections and rejections.
• Goal-oriented with a proven track record of achieving sales targets.
• Basic knowledge of auto insurance is preferred.
• Ability to work independently and collaboratively in a fast-paced environment.