Tele-Triage Nurse Lead & Care Coordination

WOODLANDSHEALTH PTE. LTD.

Singapore

Sur place

SGD 60 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

WOODLANDSHEALTH PTE. LTD. is seeking a Senior Staff Nurse to join the pre-hospital healthcare team. You will provide high-quality telephone triage and nursing care to callers with acute or non-acute medical complaints in the community.

You will mentor junior nurses, use evidence-based protocols, coordinate care with other healthcare professionals, document all interactions, and participate in quality improvement to uphold patient safety.

Qualifications

Register with Singapore Nursing Board and hold a nursing diploma or degree.
Experience in Emergency Department and/or triage nursing is highly preferred.
Able to converse effectively in Mandarin.
Strong clinical assessment and decision-making skills.
Excellent communication and interpersonal skills.
Ability to work independently in a fast-paced environment.
Comfortable using tele-triage systems and electronic documentation platforms.

Responsabilités

Conduct comprehensive telephone assessments to determine patients' clinical needs and urgency of care.
Utilise approved clinical protocols, decision support tools, and nursing judgement to triage patients appropriately.
Identify urgent and emergency conditions requiring immediate medical attention.
Provide evidence-based health advice, education, and self-care recommendations to callers.
Direct patients to the most appropriate care setting and facilitate timely referrals where necessary.
Ensure all calls are managed and followed up in accordance with service standards.
Facilitate seamless communication and transfer of clinical information between NurseFirst and healthcare providers.
Collaborate closely with healthcare professionals and relevant stakeholders to support patient care.
Escalate complex or high-risk cases appropriately.
Maintain clear, accurate, and timely documentation of all patient interactions.
Ensure compliance with institutional policies, clinical guidelines, and nursing standards.
Demonstrate professional communication, including the use of SBAR when escalating patient concerns.
Participate in quality improvement initiatives and service audits to enhance patient outcomes and service effectiveness.
Maintain professional competency through continuous learning and development.
Keep updated on clinical best practices, triage protocols, and service guidelines.
Participate actively in departmental training and quality improvement activities.