Techology Support III, Wealth Management Technology

JPMorganChase; Singapore; On-site; SGD 110,000 - 160,000; Full time

Job summary

J.P. Morgan Wealth Management Technology seeks a Technology Support III to drive regulatory readiness and operational resiliency oversight across APAC Asset and Wealth Management applications.

You will partner with application owners and global resiliency stakeholders to maintain testing evidence, documentation, control adherence, and audit readiness. The role leads resiliency testing, guides owners on controls, and produces portfolio reporting to identify gaps and risks.

Qualifications

• Bachelor's degree and professional expertise in IT services and operations.
• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience in resiliency, business continuity, disaster recovery, operational risk and technology controls in regulated financial services.
• Demonstrated experience managing testing programs and maintaining audit-ready evidence.
• Strong stakeholder management across technology, risk and control partners.
• Fluency in Mandarin and English (written and spoken) to support clients and stakeholders.

Responsibilities

• Own portfolio-level resiliency governance for APAC and international Asset & Wealth Management applications, including resiliency docs, testing plans and evidence management.
• Lead and coordinate resiliency testing (disaster recovery, cyber recovery, data restore, sustained operations) and ensure issues are tracked to remediation.
• Provide guidance to application owners on resiliency and cyber-resiliency planning, including minimum control expectations and documentation standards.
• Maintain alignment to firm resiliency taxonomy/standards and track control compliance across the portfolio.
• Produce portfolio reporting and data analysis to maintain audit readiness, identify gaps/trends, and head off emerging risks.
• Coordinate scheduled exercises that may occur outside standard hours (including occasional weekend testing) and ensure stakeholder preparedness.

Skills

Troubleshooting

Stakeholder management

Mandarin

English

Education

Bachelor's Degree in Computer Science, Mathematics or a related field

Job description

Job Description

As a Technology Support III team member in Wealth Management Technology, you will be responsible for regulatory readiness and operational resiliency oversight across the APAC Asset and Wealth Management application portfolio. The role partners with application owners and global resiliency stakeholders to maintain testing evidence, documentation, control adherence, and audit readiness.

Job Description

As a Technology Support III team member in Wealth Management Technology, you will be responsible for regulatory readiness and operational resiliency oversight across the APAC Asset and Wealth Management application portfolio. The role partners with application owners and global resiliency stakeholders to maintain testing evidence, documentation, control adherence, and audit readiness.

Job Responsibilities

• Own portfolio-level resiliency governance for a suite of APAC and international Asset and Wealth Management applications, including oversight of resiliency documentation, testing plans, and evidence management.


• Lead and coordinate resiliency testing (e.g., disaster recovery, cyber recovery, data restore, and sustained operations exercises) and ensure issues are tracked to remediation.


• Provide guidance to application owners on resiliency and cyber-resiliency planning, including minimum control expectations and documentation standards.


• Maintain alignment to firm resiliency taxonomy/standards (e.g., service criticality, recovery objectives, control mapping) and track control compliance across the portfolio.


• Produce portfolio reporting and data analysis to maintain audit readiness, identify gaps/trends, and proactively escape emerging risks.


• Coordinate scheduled exercises that may occur outside standard hours (including occasional weekend testing), ensuring stakeholders are prepared and outcomes are documented.


• Support for testing activities outside business hours (planned in advance).

Required Qualifications, Capabilities, And Skills

• Bachelor's Degree in Computer Science, Mathematics or a related field


• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


• Experience in application resiliency / business continuity / disaster recovery / operational risk / technology controls (ideally in a regulated financial services environment).


• Demonstrated experience managing testing programs and maintaining audit-ready evidence.


• Strong stakeholder management across technology, risk, and control partners


• Fluency in Mandarin and English required (written and spoken) to support clients and stakeholders based in China across Asset Management China and the global Asset and Wealth Management application portfolio.

Preferred Qualifications, Capabilities, And Skills

• Familiarity with APAC regulatory environments (e.g., MAS/HKMA/ASIC—tailor to your footprint).


• Experience with cyber recovery practices (e.g., data restore validation, recovery runbooks, control testing).


• Strong data/reporting skills

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.