Technology Infrastructure Manager

McDonald's Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

McDonald’s Singapore is seeking a hands-on IT Infrastructure Lead to oversee global infrastructure operations and drive secure, scalable technology solutions. You will manage cloud and network services, engage vendors, and ensure 24/7 operations while aligning with business goals.

Qualifications include a BS in CS/IT/CE, 5+ years in IT ops with 3+ in leadership, and experience with AWS/Azure/GCP, Qualys, and ITIL practices.

Qualifications

• Bachelor's degree in CS/IT/CE or related field.
• Minimum 5 years in IT operations and systems administration with 3+ years in a leadership role.
• Certifications like PMP, CISSP, CCNA are advantageous.
• Experience with cloud platforms (AWS, Azure, GCP) and Qualys.
• Strong ITIL knowledge and cybersecurity best practices.

Responsibilities

• Oversee infrastructure operations and production support.
• Lead planning and management of systems, database, and network ops.
• Collaborate with vendors and tech teams for secure cloud services.
• Engage stakeholders to meet business needs and ensure DR planning.
• Conduct project and change management to meet requirements.
• Drive modern tech workspace transformation with teams and vendors.
• Maintain overall system architecture and cloud transformation efforts.
• Improve operational automation for infrastructure activities.
• Manage 24/7 operations, incidents, compliance, and renewals.
• Oversee budget and administrative functions.

Skills

Leadership

Vendor management

ITIL

Cybersecurity awareness

Communication

Project governance

Stakeholder management

Cloud concepts

Networking

Strategic thinking

Education

Bachelor's Degree in CS/IT/CE

Tools

Qualys

AWS

Azure

GCP

Cisco

Juniper

Meraki

Active Directory

VDI

Job description

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Ensures Infrastructure requirements are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives and propose and implement the architecture to meet current and future requirements

• Provide leadership in planning and managing infrastructure operations and production support, systems and database administration and network operations

• Work with Tech project teams, vendors, and management to ensure a smooth and secure operation of Cloud and network services

• Engage users and stakeholders to proactively fulfill their business needs

• Conduct disaster recovery planning, training, and documentation

• Perform proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements.

• Transforming the workplace to remain effective and future ready. This includes collaborating with Tech Team and vendor to transform Modern Tech Workspace.

• Part of the team responsible for the overall system architecture, design, installation, configuration, technical support, and maintenance of cloud transformation

• Collaborate within the team to improve the operational automation for infrastructure operation works

• Manage 24/7 operations, incident handling, maintenance, compliance, and renewal of our Technology infrastructure to support operations

• Manage budget and other administrative functions

Job Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.

• Minimum 5 years of experience in IT operations and systems administration, including at least 3 years in a leadership role with experience managing outsourced vendors and service providers.

• Professional certifications such as PMP, CISSP, or CCNA are highly advantageous.

• Experience with Qualys, and cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform (GCP) will be an added advantage.

• Strong understanding of ITIL frameworks, IT service management processes, and cybersecurity best practices.

• Hands-on technical expertise with a proven track record in IT infrastructure, systems engineering, and emerging technologies, particularly in: AWS Cloud Services, Microsoft Active Directory (AD) Services, Virtual Desktop Infrastructure (VDI)

• Strong knowledge of enterprise architecture principles, frameworks, and methodologies, with the ability to apply them effectively in projects and operational environments.

• Demonstrated experience in vendor and stakeholder management, including performance governance and service delivery management.

• Practical experience in configuring and supporting network infrastructure, including routers, switches, and wireless access points. Experience with Cisco, Juniper, and Meraki solutions is preferred.

• Good working knowledge of cloud infrastructure and services, particularly AWS and GCP.

• Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with stakeholders across all levels of the organization.

Preferred Candidate Profile

We are looking for a hands-on IT incumbent who combines strong technical expertise with operational excellence, vendor management capabilities, and a passion for driving secure, scalable, and reliable technology solutions in a dynamic business environment.