Technical Trainer

Genetec; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Genetec is seeking a dedicated trainer to deliver technical training for customers, partners, and internal teams from the Singapore office. You will develop and update training materials, manuals, and course outlines while maintaining deep product knowledge.

The role emphasizes collaboration, clear communication with diverse audiences, and travel across the APAC region up to 50% of the time. A degree in CS/engineering or equivalent is required.

Qualifications

• Ability to collaborate and communicate with internal and external stakeholders.
• Professional working level of English and local language.
• Willingness to travel within APAC up to 50% (and occasional international travel).
• Degree in Computer Science, Engineering, or equivalent experience.
• Experience in physical security or software industries.
• Knowledge of Windows operating systems.
• Understanding of networking principles and IP protocols.
• Experience with networking, databases, and client-server environments.
• Experience with PC configuration and troubleshooting.

Responsibilities

• Provide technical training for Genetec customers, partners, and internal teams, primarily from Singapore.
• Develop training presentations, manuals, and course outlines.
• Update training resources as Genetec’s product line evolves and improve documentation practices.
• Maintain in-depth knowledge of Genetec’s product line.
• Foster a positive, inclusive team culture through support and collaboration.

Skills

Collaboration

Communication

English + Local Language

Travel willingness

Windows OS knowledge

Networking/IP concepts

Client-server concepts

PC configuration & troubleshooting

Genetec product knowledge

Education

Bachelors in Computer Science or Engineering or equivalent

Job description

Genetec- Protect the everyday

We are a group of trainers committed to delivering quality knowledge and instruction to Genetecc customers, partners, and employees throughout the Asia Pacific region. Our goal is to foster knowledge-building experiences for others to be confident in their understanding and using the products within their Genetec portfolio. You will collaborate closely with internal teams to continuously develop training resources and ensure smooth processes.

What your day will look like:

• Provide technical training for Genetecc customers, partners, and internal teams, primarily from the Singapore office

• Develop training presentations, manuals, and course outlines

• Update existing training resources as Genetec’s product line evolves, and continuously improve documentation practices

• Maintain a current, in-depth knowledge of Genetec’s product line

• Contribute to a positive, complementary team culture through respect, support, and inclusion amongst your colleagues

About you

We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role

• Ability to collaborate and foster communication internally and externally

• Ability to effectively communicate with a variety of audiences

• Professional working level of English and local language

• Willingness to travel within the APAC region, and occasionally internationally, up to 50% of the time

• Desire to be a part of and support a diverse, inclusive, respectful work environment

• Degree in Computer Science, Engineering, or equivalent experience

Technical Expertise

• Experience within the Physical Security and/or Software industry

• Knowledge of Windows operating systems

• Knowledge of networking principles and IP protocol

• Experience with networking and database concepts, and client-server environments

• Experience with PC configuration and troubleshooting

Even better if you have these assets

• Experience with Genetec products

• Knowledge of additional Asian languages

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.