Technical Team Manager

ADEMCO (FAR EAST) PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ADEMCO (FAR EAST) PTE LTD seeks a Technical Team Manager to lead a group of Technical Officers responsible for security equipment maintenance and troubleshooting to defined standards. You will oversee service workflows and frontline client interactions to ensure high-quality outcomes.

The role requires hands-on security systems experience, strong leadership, and the ability to plan, coordinate, and deliver across multiple client engagements in a fast-paced environment.

Qualifications

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience.
• Experience with security systems and related hardware/software is essential.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.

Skills

Team leadership

Client communication

Service delivery

Problem solving

Adaptability

Hardware & software savvy

Education

Nitec in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV systems

Third-party system integration

Job description

Job Summary:

The Technical Team Manager will be responsible for managing a group of Technical Officers for security equipment maintenance and troubleshooting according to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow

• Front line contact with client representatives on all service/maintenance related issues

• Lead a team of service team members

• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics

• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities

• Manage day-to-day client interactions and expectations for optimal results

• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships

• Possess a knowledge base of each client's business, organization and objectives

• Be responsible for operationally managing multiple aspects of the team.

• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients

• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience

• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must

• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

• Technology savvy (hardware & software)

• Excellent problem solving skills

• Strong verbal and written communication skills

• Must be a team player

• Customer service and business orientated with good initiative and adaptability