Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

Ademco (Far East) Pte Ltd; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Ademco (Far East) Pte Ltd in Singapore is seeking an experienced Service & Maintenance Manager to oversee the end-to-end service and maintenance workflow, and to be the front-line contact for client representatives on related issues.

You will lead a team of service members, develop service plans, allocate resources, track milestones, and drive opportunities to increase client satisfaction while understanding each client's business objectives.

Qualifications

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years' experience.
• Hands-on security systems experience is essential (ISE, access control, CCTV).
• Experience in system configuration and integration with third-party systems is an advantage.

Responsibilities

• Oversee service and maintenance workflow end-to-end.
• Serve as front line contact with client representatives on service/maintenance issues.
• Lead a service team and manage day-to-day client interactions and expectations.
• Prepare service scopes and develop service plans, define resource loading and milestones.
• Ensure timely delivery and completion of maintenance commitments to clients.
• Capitalize on opportunities to increase customer satisfaction and deepen client relationships.

Skills

Customer service

Problem solving

Communication skills

Team player

Initiative

Adaptability

Tech savvy

Security systems knowledge

Education

Nitec diploma in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV systems

Job description

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third‑party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Only Singaporeans may apply.