Technical Support Lead, APAC & China

Airwallex; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Airwallex in Singapore is seeking an experienced Technical Support Manager to lead a team focused on providing exceptional technical assistance to customers in the APAC and China regions. Responsibilities include managing support issues, collaborating with developers, and continuously improving product reliability.

The ideal candidate should possess over 5 years of technical support experience, proficiency in REST, SQL, and strong communication skills in both English and Mandarin. Join Airwallex to impact the future of global banking.

Qualifications

• 3+ years experience in people management, specifically managing Technical Support Engineers.
• 5+ years experience in customer-facing technical support.
• Strong technical knowledge to communicate with development teams.

Responsibilities

• Support customers with technical issues, particularly in APAC and China.
• Work with internal teams on post-integration issues.
• Identify improvements for Airwallex’s products and services.

Skills

Technical support management

Customer service skills

Problem-solving skills

Technical troubleshooting

Communication in English

Communication in Mandarin

Education

Bachelor's degree in Computer Science or relevant majors

Tools

REST

JSON

SQL

Python

Go

ELK

Splunk

Loki

Job description

Airwallex in Singapore is seeking an experienced Technical Support Manager to lead a team focused on providing exceptional technical assistance to customers in the APAC and China regions. Responsibilities include managing support issues, collaborating with developers, and continuously improving product reliability.

The ideal candidate should possess over 5 years of technical support experience, proficiency in REST, SQL, and strong communication skills in both English and Mandarin. Join Airwallex to impact the future of global banking.