Technical Support Engineer (AOI/AVI/SPI Equipment)

Shanghai BSF Human Resources Co., Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Shanghai BSF Human Resources Co., Ltd is seeking a Technical Support Engineer to provide on-site support for AOI/AVI/SPI equipment in the local region. You will ensure smooth operation, optimize performance, and deliver exceptional customer service to clients.

Responsibilities include installation, commissioning, troubleshooting, training, and acting as a liaison with R&D for product improvements. Extensive travel may be required to support customer installations.

Qualifications

• 2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance.
• Proficiency in vision system calibration, motion control, and PLC logic.
• Familiarity with mainstream AOI/AVI equipment brands is a major plus.

Responsibilities

• Lead on-site installation, commissioning, and tuning of AOI/SPI equipment.
• Diagnose and resolve hardware, software, and optical imaging issues.
• Collaborate with clients to optimize inspection algorithms and reduce false calls.
• Provide technical workshops and hands-on operator training.

Skills

AOI/AVI equipment debugging

Vision system calibration

Motion control

PLC logic

Education

Associate or Bachelor's degree in Electrical Engineering or Mechatronics or Automation

Job description

Technical Support Engineer (AOI/AVI/SPI Equipment)

Job Openings Technical Support Engineer (AOI/AVI/SPI Equipment)

About the job Technical Support Engineer (AOI/AVI/SPI Equipment)

Job brief

We are currently partnering with our client — a global leader in automated optical inspection (AOI) equipment — to recruit a Technical Support Engineer. This role will focus on providing on-site technical support for our client's core AOI optical inspection equipment, ensuring smooth operation, optimizing performance, and delivering exceptional customer service to clients in the local region.

Responsibilities

• Installation & Commissioning: Lead the on-site setup, calibration, and fine-tuning of AOI/SPI equipment.
• Technical Troubleshooting: Diagnose and resolve complex hardware, software, and optical imaging issues.
• Recipe Optimization: Collaborate with clients to optimize inspection algorithms and reduce False Call rates.
• Customer Training: Provide technical workshops and hands-on training to client operators and engineers.
• Feedback Loop: Act as the bridge between the field and our R&D team, conduct regular customer follow-ups, gather customer needs, and report product issues to drive internal improvements.
• Spare Parts and maintenance plans: Manage on-site spare parts and develop equipment maintenance plans to ensure smooth on-site operation and efficient problem resolution.
• Technical Knowledge Management: Collect typical after-sales case knowledge, compile technical documents, and update the knowledge base for team experience sharing.

Requirements

• Experience: 2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance.
• Technical Skills: Proficiency in vision system calibration, motion control, and PLC logic. Familiarity with mainstream AOI/AVI equipment brands is a major plus.
• Education: Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation.
• Soft Skills: Strong problem-solving mindset and the ability to communicate effectively with factory managers.
• Language Skill: Fluent in English, capable of using it as a working language.
• On-site Adaptability: Able to adapt to long-term on-site assignments or frequent business trips.