Technical Support Engineer

SDC TECHNOLOGIES ASIA PACIFIC, PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SDC TECHNOLOGIES ASIA PACIFIC, PTE. LTD. seeks a Technical Support Engineer to provide expert support for customers and participate in TSR work. The role includes on-site and off-site support, report preparation, and collaboration with Sales for new opportunities.

You will test coating properties, operate coating equipment, and ensure safe, efficient laboratory facilities. Travel overseas is required.

Qualifications

• Bachelor's degree in Chemical Engineering, Chemistry, or related field.
• Minimum 3 years of customer support and troubleshooting experience.
• Willing to travel overseas to countries such as India and China.

Responsibilities

• Provide on-site and off-site technical support for customers in a timely manner.
• Review TSR reports and share information with customers.
• Complete TSR work within timeline and upload reports.
• Test coating properties on substrates and operate coating machines.
• Analyze returned samples and troubleshoot customer problems.
• Collaborate with Sales to create samples and secure new opportunities.
• Interface with external material and machine suppliers.

Skills

Communication skills

Presentation skills

Self-motivated

Independent

Resourceful

Education

Bachelor's degree in Chemical Engineering, Chemistry, Material Science or related field

Tools

Microsoft Office

Job description

Reporting to Technical Support Manager, this position is responsible for providing technical support and advice to customers, conducting Technical Support Request (TSR) work and preparing reports.

Responsibilities:

• Provide on-site technical support for customer pilot run, production start-ups and production troubleshooting as well as off-site customer technical support in a timely manner
• Review and revise TSR reports and ensure relevant information is shared with customers
• Complete TSR work within timeline and upload report in system
• Perform routine testing of cured coating properties on various substrates
• Operate coating machines and equipment and ensure laboratory equipment and facilities are maintained in a safe and operational manner
• Identify best practice processes for coating application to achieve best coating result for optimal performance
• Analyze and report findings on returned coated lens samples and other coating materials to troubleshoot customer problems
• Manage and ensure Liquid Sample Request samples are stored in required conditions
• Handle customer complaints by conducting root cause analysis
• Complete troubleshooting analysis and create reports for presentation to the Manager and/or customers
• Conduct studies and recommend suitable coating based on customer's process and requirement
• Collaborate with the Sales team to secure new business opportunities through sample creation and provide support to existing customers.
• Interface with external material suppliers and machine suppliers

Requirements:

• Bachelor's Degree in Chemical Engineering, Chemistry, Material Science or related field with at least 3 years of customer support and troubleshooting experience
• Experience in vacuum deposition technology is an added advantage
• Possess good communication and presentation skills
• Highly self-motivated, independent and resourceful
• Proficient in Microsoft Office applications
• Willing to work at Tuas South
• This role is required to travel overseas to countries such as India, China etc.