Global Coatings Tech Support Engineer & Troubleshooter

Mitsui Chemicals Group (Singapore); Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

SDC Technologies Asia Pacific, Pte. Ltd. is seeking a Technical Support professional in Singapore to provide on-site and off-site technical assistance for customers, perform TSR work, and prepare comprehensive reports.

The role requires a Bachelor’s degree in Chemical Engineering, Chemistry, or related fields and at least 3 years of customer support experience. Travel to overseas sites is required, including India and China.

Qualifications

• Bachelor’s degree in Chemical Engineering, Chemistry, Material Science or related field
• 3 years of customer support and troubleshooting experience
• Proficient in Microsoft Office applications
• Good communication and presentation skills
• Willing to travel overseas to countries such as India, China etc.
• Highly self-motivated, independent and resourceful

Responsibilities

• Provide on-site technical support for customer pilot runs, production start-ups and troubleshooting
• Review and revise TSR reports and share with customers
• Complete TSR work within timeline and upload reports
• Perform routine testing of cured coating properties on various substrates
• Operate coating machines and maintain laboratory equipment safely
• Identify best practice coating processes for optimal performance
• Analyze findings from returned coating samples to troubleshoot problems
• Collaborate with Sales to enable new business opportunities through sample creation

Job description

SDC Technologies Asia Pacific, Pte. Ltd. is seeking a Technical Support professional in Singapore to provide on-site and off-site technical assistance for customers, perform TSR work, and prepare comprehensive reports.

The role requires a Bachelor’s degree in Chemical Engineering, Chemistry, or related fields and at least 3 years of customer support experience. Travel to overseas sites is required, including India and China.