Technical Support Engineer

TOMRA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Driving license

Job summary

TOMRA SINGAPORE PTE. LTD. is seeking a Technical Support Engineer (PXP) to develop local expertise in TOMRA RVM products in Singapore.

You will receive training, coaching, and hands-on experience to become a local product expert, supporting performance, AI recognition, service efficiency, and customer experience. Responsibilities include installing, configuring, troubleshooting, preparing documentation, and collaborating with R&D teams in China to resolve issues and improve product performance.

Qualifications

• Basic technical understanding and motivation to develop into local TOMRA RVM product expert.
• Curious, hands-on, and structured problem-solving approach for technical issues.
• Ability to analyse machine data, service trends, recognition performance, and KPIs to identify root causes.
• Eagerness to learn new systems, tools, and product knowledge through TOMRA training.
• Strong communication skills, able to explain technical concepts to technicians, customers, and teams.
• Well-organised, customer-focused, safety-conscious; able to prepare clear documentation and incident summaries.
• Strong written and spoken English and Mandarin for regional collaboration.

Responsibilities

• Support installation, configuration, troubleshooting, and follow-up for TOMRA RVM products to grow local expertise.
• Prepare fault documentation and manage service desk cases with R&D in China.
• Support use of AI recognition, TRMS backoffice, config files, and local parameters for operations.
• Monitor machine performance and service trends; assist with corrective and preventive improvements.
• Prepare and improve user guides, checklists, training material, and technical instructions.
• Assist deployments, pilot installations, and product introductions with market and product knowledge.

Skills

Technical understanding

Hands-on problem solving

Data analysis

Learning mindset

Communication skills

Documentation

English & Mandarin

Education

Engineering, Mechatronics, Electronics, Mechanical Engineering, Information Technology

Job description

Job Description

2. Role Summary:

The Technical Support Engineer (PXP) is a growth role for developing local technical expertise in TOMRA RVM products in Singapore. The successful candidate will receive structured training, coaching, and hands‑on experience to progressively develop into a local product expert. The role supports product performance, B-series AI recognition, service efficiency, and customer experience by learning the TOMRA systems and products, providing practical technical support, preparing documentation, supporting training, and collaborating with TOMRA R&D teams in China to resolve technical issues and continuously improve product performance.

3. KeyResponsibilities:

Product & Technical Support: Grow into the local technical reference for TOMRA RVM products by supporting installation, configuration, troubleshooting, and technical case follow‑up.

Escalation & R&D Link: Support technical escalations by preparing clear fault documentation, raising and managing service desk cases, working closely with TOMRA's R&D teams in China to investigate and resolve issues, and building local expertise through knowledge sharing and lessons learned.

Recognition & Digital Tools: Support daily use of AI recognition, TRMS backoffice, configuration files, and local parameters as part of operational support.

Performance & Improvement:Monitor machine performance and service trends, identify repeated issues, and support corrective and preventive improvements.

Training & Documentation: Prepare and improve user guides, checklists, training material, and technical instructions; support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders.

Deployment & Market Feedback: Support machine deployments, pilot installations, and product introductions while building stronger market and product knowledge.

Safety & Compliance: Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations.

Qualifications

Required Qualifications and Skills:

• Basic technical understanding and a strong motivation to develop into a local TOMRA RVM product expert.


• Curious, hands‑on, and comfortable applying a structured problem‑solving approach when investigating and resolving technical issues.


• Ability to analyses machine data, service trends, recognition performance, and operational KPIs to identify root causes and improvement opportunities.


• Eagerness to learn new systems, tools, and product knowledge through hands‑on experience, coaching, and TOMRA training programs.


• Strong communication skills, with the ability to explain technical concepts clearly to technicians, customers, support teams, and internal stakeholders.


• Well‑organized, customer‑focused, and safety‑conscious, with the ability to prepare clear documentation, incident summaries, and operational reports.


• Strong written and spoken English and Mandarin communication skills to support collaboration with regional stakeholders and technical teams.

Education & Experience

• Diploma or Bachelor's Degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, Information Technology, or a related discipline.


• Fresh graduates and candidates with 1 to 2 years of relevant technical, engineering, service, or product support experience are encouraged to apply.


• Experience in technical support, field service, equipment maintenance, industrial automation, or related industries would be an advantage.

Additional Information

• Position available immediately


• Probation 3 months


• Must possess class 3/3a driving license