Technical Service Engineer

Nivabiz; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Nivabiz is seeking an experienced Technical Service Engineer to bridge service delivery with hands-on engineering in Singapore. You will act as the main contact for service delivery to assigned customers while contributing as an engineer to maintain, enhance, and optimise systems.

The role requires strong technical expertise, the ability to manage customer expectations, and a proactive mindset for ongoing improvement and automation.

Qualifications

• Experience with cloud platforms (Azure, AWS, or GCP) and on‑prem networks.
• Strong troubleshooting across infrastructure, apps, and platforms.
• Familiarity with ITIL and production environment management.

Responsibilities

• Own and manage end-to-end service delivery for assigned customers or systems.
• Ensure adherence to SLAs, KPIs, and service quality standards.
• Act as the primary escalation point for technical incidents and issues.
• Provide regular service reports, reviews, and recommendations.
• Coordinate with cross-functional teams to resolve issues and improve service performance.

Skills

Cloud platforms

OS administration

DevOps tooling

Scripting

Tools

Monitoring tools

Incident management tools

CI/CD tooling

Job description

JOB SUMMARY

NivaBiz is seeking an experienced Technical Service Engineer who can bridge the gap between service delivery and hands-on engineering.

This role requires a strong technical professional who is equally comfortable managing customer expectations, ensuring service performance, and performing in-depth technical troubleshooting and implementation.

The successful candidate will act as the main point of contact for service delivery to assigned customers while contributing as an engineer to maintain, improve, and optimise systems.

KEY RESPONSIBILITIES

Service Delivery and Operations

• Own and manage end-to-end service delivery for assigned customers or systems.
• Ensure adherence to Service Level Agreements, Key Performance Indicators, and service-quality standards.
• Act as the primary escalation point for technical incidents and issues.
• Provide regular service reports, reviews, and recommendations.
• Coordinate with cross-functional teams to resolve issues and improve service performance.

Technical Engineering

• Perform hands‑on troubleshooting across infrastructure, applications, and platforms.
• Design, implement, and maintain technical solutions and system improvements.
• Support system deployments, upgrades, patches, and configurations.
• Identify and drive automation and continuous‑improvement initiatives.
• Participate in Root Cause Analysis and implement preventive measures.

Customer and Stakeholder Management

• Build strong working relationships with internal and external stakeholders.
• Translate business requirements into appropriate technical solutions.
• Provide technical advice and guidance to customers.
• Communicate complex technical issues clearly to non‑technical stakeholders.

Continuous Improvement

• Identify gaps in service delivery and recommend process improvements.
• Drive service optimisation and cost‑efficiency initiatives.
• Contribute to technical documentation, knowledge bases, and industry best practices.

REQUIREMENTS

Technical Skills

• Strong technical experience in one or more of the following areas:Cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform.Infrastructure technologies, including Windows/Linux servers and networking.DevOps tools, including CI/CD, automation, and scripting.Enterprise applications or platforms.
• Experience using monitoring, incident-management, and troubleshooting tools.
• Scripting or automation experience using PowerShell, Python, or Bash will be advantageous.

Service Delivery and Operations

• Experience managing SLAs, incidents, problems, and change‑management processes.
• Familiarity with ITIL practices.
• Proven ability to manage production environments and critical systems.

SOFT SKILLS

• Strong communication and stakeholder‑management skills.
• Ability to balance customer requirements with technical constraints.
• Strong problem‑solving mindset with ownership and accountability.
• Ability to work effectively in a fast‑paced and dynamic environment.

PREFERRED QUALIFICATIONS

• ITIL certification.
• Cloud certifications in Microsoft Azure, AWS, or Google Cloud Platform.
• Experience working in customer‑facing technical roles.
• Experience in managed services or enterprise IT operations.