Technical Service Engineer (Infrastructure / Cloud)

Visa Hunt; Singapore; On-site; SGD 89,000 - 156,000; Full time

Job summary

Visa Hunt is seeking a Technical Engineer to own end-to-end service delivery for key customers and systems. You will ensure SLA adherence, act as the main escalation point for incidents, and provide regular service reviews and recommendations.

You will coordinate with cross-functional teams to resolve issues and drive improvements in service performance. The role requires strong cloud, infrastructure, DevOps, and scripting skills, with ITIL familiarity and a focus on production system

Qualifications

• Strong experience in cloud platforms (Azure / AWS / GCP).
• Experience with Windows/Linux servers and networking.
• DevOps tools, CI/CD, automation, scripting.
• Experience with enterprise applications or platforms.
• Experience with monitoring, incident management, and troubleshooting tools.
• Scripting/automation (PowerShell, Python, Bash) is a plus.

Responsibilities

• Own and manage end-to-end service delivery for assigned customers or systems.
• Ensure adherence to SLAs, KPIs, and service quality standards.
• Act as the primary escalation point for technical incidents and issues.
• Provide regular service reports, reviews, and recommendations.
• Coordinate with cross-functional teams to resolve issues and improve service performance.

Skills

Cloud platforms

Infrastructure

DevOps tooling

Monitoring & incidents

Scripting (PowerShell/Python/Bash)

Tools

CI/CD tools

Automation tooling

Monitoring tools

Job description

Service Delivery & Operations

• Own and manage end-to-end service delivery for assigned customers or systems
• Ensure adherence to SLAs, KPIs, and service quality standards
• Act as the primary escalation point for technical incidents and issues
• Provide regular service reports, reviews, and recommendations
• Coordinate with cross-functional teams to resolve issues and improve service performance

Technical Engineer Responsibilities

• Perform hands-on troubleshooting across infrastructure, applications, or platforms
• Design, implement, and maintain technical solutions and system improvements
• Support deployments, upgrades, patches, and configurations
• Identify and drive automation and continuous improvement initiatives
• Participate in root cause analysis (RCA) and implement preventive measures

Customer & Stakeholder Management

• Build strong relationships with internal and external stakeholders
• Translate business requirements into technical solutions
• Provide technical advisory and guidance to customers
• Communicate complex technical issues in a clear, non-technical manner

Continuous Improvement

• Identify gaps in service delivery and recommend process improvements
• Drive service optimization and cost efficiency initiatives
• Contribute to documentation, knowledge base, and best practices

JOB DESCRIPTION

Requirements:

(Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)

Technical Skills

• Strong experience in one or more areas:
• Cloud platforms (Azure / AWS / GCP)
• Infrastructure (Windows/Linux servers, networking)
• DevOps tools (CI/CD, automation, scripting)
• Enterprise applications or platforms
• Experience with monitoring, incident management, and troubleshooting tools
• Scripting/automation (e.g., PowerShell, Python, Bash) is a plus

Service Delivery & Operations

• Experience managing SLAs, incidents, problem, and change management
• Familiarity with ITIL practices
• Proven ability to manage production environments and critical systems

Soft Skills

• Strong communication and stakeholder management skills
• Ability to balance customer needs with technical constraints
• Problem-solving mindset with ownership and accountability
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

• ITIL Certification
• Cloud certifications (Azure, AWS, GCP)
• Experience in customer-facing roles
• Experience in managed services or enterprise IT operations