Technical Support Engineer (TSE) MDP

Applied Materials South East Asia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Applied Materials South East Asia in Singapore seeks a dedicated technical support professional to manage customer-facing technical aspects. The role involves troubleshooting, documentation, and system performance analysis to ensure customer satisfaction and operational efficiency.

As part of a leading global company, you will leverage your expertise to handle escalations and enhance system performance while interacting with engineering teams and customer support efficiently.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Knowledge of best practices and how own area integrates with others.

Responsibilities

• Responsible for all technical support related aspects at a specific customer.
• Acts as intermediary and focal point between customer and Division.
• Generates and presents system performance data.
• Provides Beta Site Support related to installation and operation.

Job description

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Home / Mobile, Taiwan, Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who diagnose, troubleshoot, repair and debug equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECOs to ensure data supports fix and follows up with communication to the field.
• Generates and presents system performance data as required, including metrics such as MTBF, MTBI and Availability; reporting also includes process data and I/W spending analysis.
• Supports GPS in generation of documentation such as CENs and BKMs, creating and reviewing documentation covering technical improvements, system upgrades, and support plans; presents at customer level and ensures field implementation.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; aware of the competition and the factors that differentiate them in the market.

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on analysis of multiple sources of information.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.