Technical Operations Manager

IX Technology Pte Ltd; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

IX Technology Pte Ltd is seeking engineers to hire, train, and mentor service staff for data centre and facilities management. You will ensure SLAs, handle escalated complaints, and monitor metrics while updating SOPs for efficiency.

The role covers budget control, inventory oversight, and coordination with external partners. You will plan manpower deployment and oversee building shutdowns, admnistrative tasks, and welfare across shifts.

Qualifications

• Diploma/Degree in Electrical, Mechanical, Building Services, Engineering, or related field.
• Minimum 2–5 years of relevant experience in data centre, M&E, facilities management, or critical environment operations.
• Experience in data centre operations, maintenance and M&E projects.
• Experience in project coordination, testing & commissioning and system handover.
• Able to work independently.

Responsibilities

• Hire, train, mentor, and review performance for service staff or technicians.
• Ensure adherence to SLAs and handle escalated customer complaints.
• Monitor service metrics, analyze feedback, and update SOPs for better efficiency.
• Manage department budgets, control operational costs, and oversee parts or equipment inventory.
• Coordinate with external partners, suppliers, or third-party service providers.
• Planning of Daily Operations manpower deployment.
• Oversees of Vehicle Maintenance.
• Lead & Plan Annual Building Electrical Shutdown Services
• Oversee Manpower arrangements for adhoc work.
• Oversee tech operations administrative department etc PTW , RA , MOS
• Oversee staff welfare and mental state at works
• Provide Technical proposals to clients for upgrading works or budgetary planning
• Provide technical or service advise to internal departments for tender
• Conduct regular site checks to ensure quality of work

Education

Electrical, Mechanical, Building Services, Engineering, or related field

Job description

Hire, train, mentor, and review performance for service staff or technicians.

Ensure adherence to service level agreements (SLAs) and handle escalated customer complaints.

Monitor service metrics, analyze feedback, and update standard operating procedures (SOPs) for better efficiency.

Manage department budgets, control operational costs, and oversee parts or equipment inventory.

Coordinate with external partners, suppliers, or third-party service providers.

Planning of Daily Operations manpower deployment.

Oversees of Vehicle Maintenance.

Lead & Plan Annual Building Electrical Shutdown Services

Oversee Manpower arrangements for adhoc work.

Oversee tech operations administrative department etc PTW , RA , MOS

Oversee staff welfare and mental state at works

Provide Technical proposals to clients for upgrading works or budgetary planning

Provide technical or service advise to internal departments for tender

Conduct regular site checks to ensure quality of work

Job Requirement

• Diploma/Degree in Electrical, Mechanical, Building Services, Engineering, or related field.

• Minimum 2–5 years of relevant experience in data centre, M&E, facilities management, or critical environment operations.

• Experience in data centre operations, maintenance and M&E projects.

• Experience in project coordination, testing & commissioning and system handover.

• Able to work independently.