Technical Operations Lead – Security & CCTV Services

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 37,000 - 62,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Lead Technical Manager (Camps) to oversee security equipment installation, testing, commissioning and programming across island-wide sites. The role emphasizes team leadership and client-facing service delivery.

The ideal candidate has 6+ years in related fields, a relevant engineering or CS degree, and a vehicle for site access. Strong knowledge of CCTV systems and customer relationship management is essential.

Qualifications

• Minimum 6 years related experience with demonstrable record of success.
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents.
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage.
• Must have own vehicle due to accessibility of work site.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Skills

Team leadership

Client communication

Project coordination

Technical troubleshooting

Education

Diploma or Degree in Electrical / Mechanical Engineering/Computer Science

Tools

Security & CCTV equipment

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Lead Technical Manager (Camps) to oversee security equipment installation, testing, commissioning and programming across island-wide sites. The role emphasizes team leadership and client-facing service delivery.

The ideal candidate has 6+ years in related fields, a relevant engineering or CS degree, and a vehicle for site access. Strong knowledge of CCTV systems and customer relationship management is essential.