Technical Lead - Managed Services & Cloud Infra
ARKSTACK PTE. LTD.
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Job summary
ARKSTACK PTE. LTD.
is seeking a skilled Technical Lead to oversee a team of IT specialists, system administrators and network engineers delivering managed endpoint services, SaaS applications and infrastructure solutions for clients. You will design and implement technical strategies, mentor the team, act as the top escalation point for complex issues, and collaborate with vendors to integrate new technologies while driving automation and process improvements.
Qualifications
- 5+ years in technical leadership.
- Experience leading teams in managed services.
- Design and implement endpoints, infrastructure, and cloud solutions.
- Strong troubleshooting and escalation skills.
Responsibilities
- Develop and implement technical strategies for managed services.
- Lead and mentor a technical team to ensure service quality.
- Design and oversee client technical solutions.
- Escalate complex issues to steer resolution.
- Collaborate with third-party vendors to integrate new technologies.
- Identify process improvements and drive automation.
- Oversee IT projects, ensuring timely delivery.
- Maintain technical documentation and standards.
- Oversee IT infrastructure and security measures.
- Serve as a technical advisor to clients.
Skills
Education
Tools
Job description
ARKSTACK PTE. LTD.
is seeking a skilled Technical Lead to oversee a team of IT specialists, system administrators and network engineers delivering managed endpoint services, SaaS applications and infrastructure solutions for clients. You will design and implement technical strategies, mentor the team, act as the top escalation point for complex issues, and collaborate with vendors to integrate new technologies while driving automation and process improvements.
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