Technical Lead

ARKSTACK PTE. LTD.; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

ARKSTACK PTE. LTD.

is seeking a skilled Technical Lead to oversee a team of IT specialists, system administrators and network engineers delivering managed endpoint services, SaaS applications and infrastructure solutions for clients. You will design and implement technical strategies, mentor the team, act as the top escalation point for complex issues, and collaborate with vendors to integrate new technologies while driving automation and process improvements.

Formación

• 5+ years in technical leadership.
• Experience leading teams in managed services.
• Design and implement endpoints, infrastructure, and cloud solutions.
• Strong troubleshooting and escalation skills.

Responsabilidades

• Develop and implement technical strategies for managed services.
• Lead and mentor a technical team to ensure service quality.
• Design and oversee client technical solutions.
• Escalate complex issues to steer resolution.
• Collaborate with third-party vendors to integrate new technologies.
• Identify process improvements and drive automation.
• Oversee IT projects, ensuring timely delivery.
• Maintain technical documentation and standards.
• Oversee IT infrastructure and security measures.
• Serve as a technical advisor to clients.

Conocimientos

Technical leadership

Team mentoring

Project management

Client communication

Troubleshooting

Educación

Bachelor's degree in Computer Science or IT

Herramientas

AWS

Azure

Automation tools

Networking & security

Descripción del empleo

We are seeking a skilled and motivated Technical Lead to join our team. In this role, you will oversee a team of IT specialists, system administrators, and network engineers to deliver managed endpoint services, SaaS applications, and infrastructure solutions. You will work alongside with Project Manager and play a crucial role in ensuring the success of our IT projects and client satisfaction.

Responsibilities

• Develop and implement technical strategies for managed services, including endpoints, SaaS application and infrastructure.
• Lead and mentor a technical team, ensuring high-quality service delivery.
• Design and oversee the implementation of technical solutions for clients.
• Act as the top-level escalation point for resolving complex technical issues.
• Collaborate with third-party vendors to integrate new technologies into service offerings.
• Identify process improvements and drive automation to increase efficiency.
• Oversee technical projects, ensuring timely delivery and adherence to scope.
• Ensure all technical documentation and standards are maintained.
• Oversee IT infrastructure and security measures, ensuring reliability and compliance.
• Act as a technical advisor to clients, ensuring their needs are met and expectations are exceeded.

Requirements

Experience:

• 5+ years of experience in technical leadership, preferably in managed services or IT infrastructure.
• Proven experience leading technical teams and managing service delivery.
• Experience in designing and implementing solutions for endpoints, infrastructure, and cloud services.
• Strong troubleshooting and escalation experience with complex technical issues.

Technical Skills

• Expertise in cloud services (AWS, Azure) and infrastructure management.
• Knowledge of endpoint management tools.
• Experience with automation and process optimization tools.
• Strong knowledge of networking, virtualisation, and security practices.

Soft Skills

• Excellent leadership and team management skills.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to manage multiple projects and priorities effectively.
• Problem-solving mindset with a focus on client satisfaction.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Relevant professional certifications are a plus