Technical Lead

Michael Page International; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Michael Page International is partnering with a world-class logistics services organisation. The role leads product ownership across the SD portfolio, mentors PO Leads, and ensures delivery excellence from backlog to sign-off.

You will oversee end-to-end application support, drive system stability, and govern ITSM, SLA, and compliance, while building a high-performing IT team across regions.

Qualifications

• 12+ years in IT application support, service delivery, or product management in large enterprises.
• At least 5 years leading multiple teams including offshore and vendor-led groups.
• Proven ability to scale Agile delivery across teams using Scrum of Scrums/SAFe.
• Experience with enterprise applications; logistics, ERP or shipping domain is a plus.

Responsibilities

• Lead Product Ownership & Portfolio Management across the SD product portfolio.
• Oversee end-to-end service delivery, incident and change management.
• Drive Agile governance, sprint cadence, release planning and metrics.
• Ensure ITSM, SLA compliance, audit readiness and regulatory alignment.
• Develop senior IT partnerships and drive continuous improvement through automation.

Skills

Product Ownership

Portfolio Management

Agile Delivery

Scrum Governance

ITIL

Leadership

Vendor Management

Stakeholder Engagement

Tools

Copilot

Azure DevOps

GitHub

Job description

• Great exposure on end-to-end implementation projects involved in ERP and AI
• Leadership accessibility and opportunity to manage a strong performing team

About Our Client

A world class organisation within the transport and distribution industry providing logistics services

Job Description

• Product Ownership & Portfolio Management

  • Lead and mentor Product Owner Leads/Sub‑Leads across key business domains.
  • Own the Service Delivery (SD) product portfolio and roadmap, ensuring clear accountability for all applications and modules.
  • Establish standards for demand intake, backlog management, prioritization, UAT, and business sign-off.
  • Manage demand and capacity, balancing support, enhancements, and regulatory requirements.

  Service Delivery & Operations

  • Oversee end‑to‑end application support, including incident, problem, request, and access management.
  • Drive system stability, operational excellence, and timely resolution of critical incidents.
  • Lead RCA, corrective actions, and continuous improvement for recurring issues.
  • Manage vendor and SI performance against SLAs and support agreements.

  Agile Delivery & Scrum Governance

  • Lead Scrum of Scrums to align Agile teams, manage dependencies, and remove delivery impediments.
  • Standardize Agile practices, sprint cadences, release planning, and shared delivery processes.
  • Integrate project demands into BAU delivery plans and proactively manage team capacity.
  • Track and report Agile delivery metrics while driving continuous process improvements.

  ITSM, SLA & Compliance

  • Own SLA performance and drive resolution of service breaches.
  • Govern ITSM processes including Incident, Problem, Change, and Release Management.
  • Ensure audit readiness and compliance with internal, cyber, and regulatory requirements.

  Stakeholder & Business Engagement

  • Serve as the senior IT partner for business leaders and process owners.
  • Lead service reviews, communicate risks and priorities, and support strategic decision‑making.
  • Partner with project and regional teams to ensure smooth project‑to‑BAU transitions.

  Reporting & Continuous Improvement

  • Deliver service delivery dashboards covering SLA performance, incidents, backlogs, and Agile metrics.
  • Drive automation, AI adoption, and productivity improvements using tools such as Copilot, Azure DevOps, GitHub, and ITSM platforms.

  People Leadership

  • Build and develop a high‑performing Service Delivery and Product Management team.
  • Strengthen capabilities in Product Management, Agile, ITIL, and logistics domain knowledge.
  • Foster a culture of ownership, accountability, collaboration, and continuous improvement

The Successful Applicant

• At least 12 years of experience in IT application support, service delivery, or product management within large-scale enterprise environments.
• At least 5 years of leadership experience managing multiple teams, Product Owners, or Service Delivery Leads including geographically distributed, offshore, and vendor‑managed teams.
• Demonstrated success in driving and scaling Agile delivery practices across multiple teams through frameworks such as Scrum of Scrums, SAFe, or similar methodologies.
• Strong experience with enterprise applications, with preference given to candidates possessing domain expertise in Logistics, Supply Chain, ERP, or Shipping industry operations

What's on Offer

• Permanent position in the transport and distribution industry.