Technical Business Analyst – Adoption and Onboarding

Infinite Computer Solutions Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Infinite Computer Solutions Pte Ltd in Singapore is seeking a Technical Business Analyst focused on Adoption and Onboarding. You will analyze IT infrastructure, Oracle tech, and enterprise integrations to support tenant onboarding and monitor the journey.

The role demands strong understanding of cloud platforms, system architecture, and operational processes to ensure user satisfaction and smooth onboarding of tenants into our ecosystem.

Qualifications

• Singaporean nationality.
• Eligible for Singapore MSD CAT 1 security clearance.
• Bachelor's degree in information technology or related discipline.
• 5+ years of experience as a Business Analyst in IT or cloud projects.
• Proficiency in business process modelling and analysis techniques.
• Excellent communication and presentation skills.

Responsibilities

• Handle tenant enquiries and clarify requirements with accurate product information.
• Conduct onboarding briefings for tenants to explain processes and services.
• Monitor onboarding progress and resolve issues to ensure smooth integration.
• Track tenants' journey and identify improvement opportunities.
• Plan and analyse user satisfaction surveys to gather insights.
• Review tenant feedback and drive improvements across processes.
• Design reengineered processes to boost productivity and quality.
• Define and track KPIs to measure impact of changes.
• Facilitate workshops, training, and change management to support adoption.

Skills

Business process modelling

Communication skills

Presentation skills

Business Analysis

Education

Bachelor's degree in information technology or related discipline

Job description

Job De ion - Technical Business Analyst - Adoption and Onboarding

Location: Singapore

Contract Term: 12 months (extendable)

Job Summary

We are seeking a highly motivated Technical Business Analyst with strong experience in IT Infrastructure, Oracle technologies, and enterprise system integration.

This role requires a strong understanding of infrastructure environments, cloud platforms, Oracle technologies, system architecture, and operational processes to ensure smooth onboarding, monitor the tenant journey, and maintain high levels of user satisfaction.

Key Responsibilities

• Tenant Enquiry & Requirement Handling - Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
• Briefing & Onboarding - Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
• Onboarding Monitoring & Handling - Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
• Tenant Journey Monitoring - Monitor and assess tenants experience to identify areas for improvement.
• User Satisfaction Survey Management - Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
• Tenant Feedback Monitoring & Handling - Collect, review, and address tenant feedback promptly, elevate issues as needed, and implement improvements.
• Design reengineered processes that improve productivity, quality, and customer experience.
• Define and track performance metrics to measure the impact of process changes.
• Facilitate workshops, training sessions, and change-management activities to support adoption.

Qualifications

• Must be Singaporean
• Must be eligible for Singapore MSD CAT 1 security clearance
• Bachelor's degree in information technology or related discipline
• 5+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
• Proficiency in business process modelling and analysis techniques
• Excellent communication and presentation skills