Technical Advisor

Focal Search Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Focal Search Pte Ltd in Singapore seeks a seasoned Technical Support & Customer Advisory professional to serve as the main technical contact for customers, guiding engine operation and maintenance.

The role involves root-cause analyses, preventive maintenance recommendations, performance optimization, and close collaboration with Field Service, Workshop, and Spare Parts to ensure timely, compliant service delivery.

Qualifications

• Comprehensive knowledge of engine systems, diagnostics, maintenance procedures, and technical consultancy.

Responsibilities

• Serve as the main technical contact for customers, guiding engine operation and maintenance.

Skills

Engine systems knowledge

Diagnostics

Maintenance procedures

Technical consultancy

Troubleshooting

English communication

APAC region experience

Customer service orientation

Problem-solving

Education

Bachelor's Degree in Marine Engineering

Diploma in Mechanical Engineering

Tools

SAP

CRM

Job description

Job Description & Requirements

Technical Support & Customer Advisory

• Serve as the main technical point of contact for customers, offering expert guidance and resolving issues related to engine operation and maintenance.
• Assist customers in conducting root cause analyses, investigating equipment failures, and implementing corrective measures to improve reliability and minimize downtime.
• Advise customers on preventive maintenance procedures, equipment upgrades, and strategies to optimize operational performance.
• Evaluate engine and system performance data to identify potential improvements in efficiency, emissions control, and overall reliability.
• Propose and implement technical enhancements, operational modifications, and appropriate solutions to improve equipment performance.
• Champion continuous improvement initiatives while promoting industry best practices among customers and internal stakeholders.

Service Operations & Project Support

• Provide technical expertise for service assignments, engine overhauls, and repair activities, ensuring alignment with OEM specifications and customer expectations.
• Work closely with Field Service, Workshop, and Spare Parts departments to facilitate coordinated and efficient service delivery.
• Contribute to job preparation, risk evaluations, and post-service assessments to maintain high operational standards.

Customer Relationship Management & Commercial Support

• Develop and maintain positive working relationships with customers, vessel owners, shipyards, and relevant industry partners to strengthen long‑term business relationships.
• Assist Sales and Commercial teams with technical proposals, customer consultations, and presentations of suitable engineering solutions.
• Conduct customer meetings, site visits, and technical inspections to assess operational requirements and recommend appropriate solutions.

Technical Reporting & Continuous Improvement

• Produce detailed technical service reports outlining inspection results, identified issues, corrective actions, and recommendations.
• Ensure accurate and timely submission of technical documentation to customers and relevant internal platforms.
• Track recurring equipment concerns and coordinate with engineering departments to develop sustainable solutions and potential design enhancements.

Regulatory Compliance, Safety & Regional Coordination

• Ensure all technical support and onsite activities comply with applicable statutory requirements, maritime regulations, and safety standards.
• Arrange necessary logistics, permits, and supporting documentation for technical assignments conducted at ports, anchorages, and shipyards within Singapore and the wider region.
• Participate in Health, Safety & Environment (HSE) initiatives, including hazard assessments, safety briefings, and incident documentation.
• Represent the organization during technical discussions, customer engagements, and industry events to showcase its service capabilities.
• Coordinate with Legal, Human Resources, and Compliance departments to maintain adherence to internal policies and regulatory obligations.

Company‑Specific Responsibilities

• Maintain effective utilization of SAP, CRM, and technical documentation platforms for service monitoring, reporting, and knowledge management.
• Support compliance with ISO 9001, ISO 45001, and ISO 14001 standards across technical service activities.
• Participate in initiatives focused on operational improvement, digital transformation, and sustainability in accordance with corporate objectives.

Qualifications:

• Comprehensive technical knowledge of engine systems, diagnostics, maintenance procedures, and technical consultancy.
• Strong analytical capabilities with effective troubleshooting, problem‑solving, and decision‑making skills.
• Excellent interpersonal and communication abilities, with the confidence to engage customers from diverse cultural and professional backgrounds.
• Highly organized, resourceful, and adaptable, with the ability to manage competing technical priorities effectively.
• Strong customer‑service orientation with a proactive approach to delivering practical and reliable technical solutions.

Experience & Skills

Essential Requirements

• At least 5 years of relevant experience in engine technical support, field service operations, marine engineering, mechanical engineering, or a comparable technical discipline.
• Demonstrated expertise in engine troubleshooting, performance enhancement, and providing technical consultation.
• Working knowledge of ERP platforms, preferably SAP, and established technical documentation procedures.
• Strong command of written and spoken English.
• Previous experience working with customers or business partners across the Asia-Pacific (APAC) region.

Educational Qualifications

• Bachelor's Degree or Diploma in Marine Engineering, Mechanical Engineering, or another relevant engineering discipline.
• Additional qualifications in engine technology, specialized technical training, or OEM‑accredited certifications will be considered an advantage.