Technical Account Manager - OpenShift & DevOps Advisory

Red Hat, Inc.; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Red Hat, Inc. is seeking a Technical Account Manager in Singapore to deliver proactive technical guidance to customers deploying Red Hat OpenShift Container Platform. You will cultivate high-value relationships, tailor support to each environment, and collaborate with engineering and product teams to resolve complex issues.

The role requires experience with OpenShift/Kubernetes, strong English, and a customer-first advisory mindset. Travel and hybrid work in Singapore are expected as needed.

Qualifications

• Bachelor's degree in a technology-related field or equivalent experience.
• Excellent written and spoken English communication skills.
• Proven ability to manage and grow enterprise customer relationships with proactive, advisory support.
• Hands-on experience with OpenShift, Kubernetes, and container platforms.
• Understanding of RHOCP architecture and installation varieties.
• Experience with CI/CD concepts and DevOps environments.

Responsibilities

• Provide proactive technical engagement and guidance to customers.
• Develop and support solutions for complex technical challenges.
• Understand customers' tech infrastructures and offerings.
• Investigate and respond to support requests with clear case documentation.
• Develop TAM Engagement Plans to guide activity and value delivery.
• Collaborate with engineering, product, and services teams to resolve issues.

Education

Bachelor's degree in computer science, engineering, or related field

Tools

OpenShift Container Platform (RHOCP)

Kubernetes

Docker

Prometheus

Grafana

ArgoCD

Ansible Automation Platform

Job description

Red Hat, Inc. is seeking a Technical Account Manager in Singapore to deliver proactive technical guidance to customers deploying Red Hat OpenShift Container Platform. You will cultivate high-value relationships, tailor support to each environment, and collaborate with engineering and product teams to resolve complex issues.

The role requires experience with OpenShift/Kubernetes, strong English, and a customer-first advisory mindset. Travel and hybrid work in Singapore are expected as needed.