Team Supervisor

Autoshield Pte Ltd; Singapore; On-site; SGD 67,000 - 89,000; Full time

Benefits offered by this job

Company trips

Job summary

Autoshield Pte Ltd near Aljunied MRT seeks a hands-on supervisor to lead a team of up to 9 executives and managers. You will drive outbound telesales for SME General Insurance quotes, ensuring targets are met and certifications are maintained.

Responsibilities include coaching, strategy development, and daily operations management within 9am-6:45pm, Monday to Friday, with CPF-compliant employment and structured training for career growth.

Qualifications

• Minimum 2 years of supervisory experience in telesales or related fields.
• Knowledge of BCP, PGI, CGI and HI products.

Responsibilities

• Lead and supervise a team of up to 9 Executives, Senior Executors, and Assistant Managers to achieve outbound telesales targets for SME General Insurance quotes
• Develop and implement team strategies to maximize outreach and conversion rates in the SME segment
• Monitor and coach team members to improve telesales skills and customer engagement effectiveness
• Ensure all team members obtain and maintain required certifications (BCP, PGI, CGI, HI) within the stipulated timeframe
• Manage daily operations near Aljunied MRT, ensuring adherence to work schedules (Mon-Fri, 9am-6:45pm) and company policies
• Facilitate training and development for candidates without supervisory experience to prepare them for managerial roles
• Maintain compliance with CPF contribution requirements and company leave policies

Skills

Team leadership

Outbound telesales

Job description

Company Overview

Autoshield Pte Ltd, headquartered in Singapore, is a licensed leader in General Insurance distribution. We serve over 100,000 clients with comprehensive, affordable coverage across all insurance classes, focusing on exceptional customer experience and strong partnerships with underwriters.

Job Summary

Lead and manage a team of up to 9 executives and managers to drive outbound telesales targeting SMEs for General Insurance quotes, ensuring team performance and certification compliance.

Responsibilities

• Lead and supervise a team of up to 9 Executives, Senior Executors, and Assistant Managers to achieve outbound telesales targets for SME General Insurance quotes
• Develop and implement team strategies to maximize outreach and conversion rates in the SME segment
• Monitor and coach team members to improve telesales skills and customer engagement effectiveness
• Ensure all team members obtain and maintain required certifications (BCP, PGI, CGI, HI) within the stipulated timeframe
• Manage daily operations near Aljunied MRT, ensuring adherence to work schedules (Mon-Fri, 9am-6:45pm) and company policies
• Facilitate training and development for candidates without supervisory experience to prepare them for managerial roles
• Maintain compliance with CPF contribution requirements and company leave policies

Preferred competencies and qualifications

• Minimum 2 years of supervisory experience in telesales or related fields
• Knowledge of Business Continuity Planning (BCP), Personal General Insurance (PGI), Commercial General Insurance (CGI), and Health Insurance (HI) products

Other Information

• Work location: Near Aljunied MRT
• Working hours: Monday to Friday, 9am to 6:45pm
• Annual leave: 16 days
• Company benefits: 1-2 company trips per year
• Employment type: Full-time with mandatory CPF contributions