Sales Team Lead: KPI-Driven Coaching & Growth

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance and social security

World-class workspace

Learning and development plans

Flexible working arrangements

Coaching and mentoring

Global company

Job summary

TDCX, a Singapore-headquartered global BPO, seeks a capable operations leader to manage day-to-day contact centre activities and drive KPI attainment. You will coordinate with cross-functional teams to deliver qualitative targets set by clients and ensure compliant processes.

Ideal candidates bring leadership, strong communication, and analytical skills. The role supports coaching, training coordination, and ongoing performance improvement within a dynamic, globally recognized company.

Qualifications

• Minimum educational qualification as listed.
• 2 years of related experience preferred.
• Proven leadership of teams to achieve KPIs.
• Strong communication and interpersonal skills.
• Fluent in English and supporting market language.

Responsibilities

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client.
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedback provided to the team members on their performance is accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned by management.

Skills

Team leadership

Communication skills

Analytical skills

Decision making

English proficiency

Education

Advanced/Higher/Graduate Diploma or higher

Job description

TDCX, a Singapore-headquartered global BPO, seeks a capable operations leader to manage day-to-day contact centre activities and drive KPI attainment. You will coordinate with cross-functional teams to deliver qualitative targets set by clients and ensure compliant processes.

Ideal candidates bring leadership, strong communication, and analytical skills. The role supports coaching, training coordination, and ongoing performance improvement within a dynamic, globally recognized company.