Team Leader, Client Project Management

FISHER CLINICAL SERVICES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Fisher Clinical Services PTE. LTD. in Singapore seeks a Team Leader, Clinical Trial Operations to oversee day-to-day operations for a key customer account, directing end-to-end trial order processing and leading a team of approximately 10 colleagues.

You will ensure on-time, compliant delivery aligned with SOPs, quality and GxP standards, while driving process improvements. You will manage workload planning, performance coaching, and resource allocation; coordinate order management, shipment,

Qualifications

• Bachelor's degree in a related discipline.
• 3–5 years of relevant experience in clinical trial operations, pharmaceutical supply chain, logistics, order management, or similar.
• Experience leading a team and coordinating day-to-day operations.
• Experience working in a regulated, quality-controlled, or GxP environment.

Responsibilities

• Lead day-to-day clinical trial operations and end-to-end order processing.
• Manage and develop a team of ~10 team members, including workload planning and performance coaching.
• Oversee order management, shipment coordination, labeling, inventory, returns, documentation, and archiving.
• Monitor workload, KPIs, and operational performance; identify and resolve risks and delays.
• Ensure activities comply with SOPs, quality standards, GxP, and internal procedures.
• Coordinate quality activities including Mock Recall, audits, Change Control, investigations, and operational changes.
• Drive continuous improvement and harmonization of processes to improve efficiency and quality.
• Collaborate with Project Management, QA, Operations, vendors, and global teams to resolve issues.
• Support comparator sourcing, new projects, system improvements, and other business requirements.
• Build a strong team culture focused on accountability and knowledge sharing.

Skills

People leadership

Clinical trial operations

Order management

GxP compliance

Process improvement

Stakeholder management

KPI monitoring

Quality audits

Planning & prioritization

Problem solving

Education

Bachelor's degree in Supply Chain, Logistics, Life Sciences, Business, Operations, or related discipline

Tools

TrackWise

ERP systems

MS Excel

Job description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

The Team Leader, Clinical Trial Operations is responsible for leading the day-to-day clinical trial operations for a key customer account, with ownership of end-to-end clinical trial order processing and direct management of a team of approximately 10 team members. This role ensures operational activities are completed accurately, on time, and in compliance with customer, quality, and GxP requirements. The role will also drive process improvement and standardization to improve operational efficiency, quality, and service delivery.

Responsibilities

• Lead day-to-day clinical trial operations and end-to-end order processing, ensuring timely and accurate delivery of customer requirements.
• Manage and develop a team of approximately 10 team members, including workload planning, coaching, training, performance management, leave coverage, and resource planning.
• Oversee operational activities including order management, shipment coordination, labeling, inventory, returns, documentation, system updates, and archiving.
• Monitor workload, service levels, KPIs, and operational performance, ensuring risks, delays, and issues are identified and resolved promptly.
• Ensure all activities comply with applicable SOPs, customer requirements, quality standards, GxP requirements, and internal procedures.
• Coordinate quality activities including Mock Recall, audit support, Change Control, investigations, and implementation of operational changes.
• Drive continuous improvement, standardization, and harmonization of operational processes to improve efficiency, consistency, and quality.
• Work closely with Project Management, QA, Operations, vendors, global teams, and customers to resolve operational issues and support project requirements.
• Support comparator sourcing, new projects, system improvements, operational changes, and other business requirements.
• Build a strong team culture focused on accountability, collaboration, knowledge sharing, and continuous improvement.

Requirements

• Bachelor's Degree in Supply Chain, Logistics, Life Sciences, Business, Operations, or a related discipline.
• Minimum 3 to 5 years of relevant experience in clinical trial operations, pharmaceutical supply chain, logistics, order management, or a similar operational environment.
• People leadership and team development
• Clinical trial operations and order management
• Operational planning and prioritization
• Quality and GxP compliance
• Problem solving and decision making
• Process improvement and change management
• Stakeholder and customer management
• KPI monitoring and reporting
• Experience working in a regulated, quality-controlled, or GxP environment.
• Experience in team leadership or coordination and day-to-day operational management.
• Strong planning, problem-solving, stakeholder management, and communication skills.
• Experience in process improvement or operational excellence is preferred.
• Experience with TrackWise or other Quality Management Systems is an advantage.