Senior Laboratory Project Services Coordinator

IQVIA LLC; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

IQVIA, a global leader in clinical research, seeks a proactive Study Coordinator in Singapore to support project managers with study setup, monitoring, and training across a global portfolio. You will coordinate site activities, prepare minutes, and assist with document control while liaising with investigators and CRAs.

The role emphasizes strong communication, multitasking, and problem solving in a fast-paced environment, with Mandarin proficiency valued for global communications.

Qualifications

• Bachelor's degree in life sciences or related field.
• 1–3 years' experience in clinical/medical/healthcare industry preferred.
• Strong communication, organization and time management skills.
• Proficiency in Mandarin is preferred due to global portfolio.
• Good command of English; ability to work under high stress.

Responsibilities

• Support Project Manager in study setup, minutes and lab instructions.
• Oversee protocol-specific Laboratory Centralized Monitoring and study activity monitoring.
• Coordinate with internal and external teams to resolve queries and escalations.
• Assist with document quality control reviews and training.
• Represent the company at meetings and audits/inspections.
• Lead process improvements and SOP revisions.

Skills

Communication skills

Organisational skills

Time management

Critical thinking

Problem solving

Mandarin proficiency

English proficiency

Microsoft Office

Education

Bachelor's Degree in Life Sciences or related field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Essential Functions

Study Setup and Planning: Support the Project Manager by attending meetings, preparing minutes and action logs, preparing protocol-specific laboratory instructions documents. Under supervision, oversee setup of protocol specific Laboratory Centralized Monitoring requirements Study Activity Monitoring and Closeout: Perform routine tasks across assigned studies including site loading, Investigator Portal access, kit shipments, monitoring day-to-day study performance, overseeing Laboratory Centralized Monitoring. Work with internal and external teams to manage timely resolution of queries and protocol questions, issues and escalations Use status reports, monitoring tools and outputs to pro-actively identify trends and provide feedback to internal and external teams on performance of Investigator sites and company services. Support the Project Manager with administrative study tasks Provide input into monitoring plans & reports, and protocol-specific materials. Assist with document quality control reviews. Where required, perform Sample Management activity oversight and monitoring Coordinate and communicate with relevant stakeholders, including leading Customer communications and activities during any times. Meetings, Initiatives and Training Activities: May represent company at internal and external meetings, participate in external and internal audits/inspections. As required, will support study training with sites, CRAs and customers, including representing the company at Investigator meetings and / or client meetings. Conduct Project launch meetings or other meetings on behalf of the Project Manager as needed Process Improvements and Special Assignments: Develop and present information to internal and external audiences. Mentor and assist in training of junior staff. Provide input into internal Process Improvement projects and SOP revisions. Ensure outputs are delivered in line with organizational standards, protocol specific requirements and customer expectations.

Qualifications

Qualifications Bachelor's Degree Life sciences or related field 1-3 years relevant experience (in the Clinical, Medical or Healthcare industry preferred) Equivalent combination of education, training and experience. Strong interpersonal, communication, organizational, and time management skills. Demonstrated ability to handle multiple competing priorities and ability of critical thinking and problem solving. Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred. Computer proficiency in word processing, presentation and spreadsheet applications. Demonstrated ability to work in a fast-paced, high stress environment highly desirable. Ability to establish and maintain effective working relationships with coworkers and managers. Proficiency in Mandarin language due to the nature of global portfolio.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

We create connections that accelerate the development and commercialization of innovative medical treatments.

Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact.

No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for growing your career with us.