Team Lead, Assistant Relationship Manager for Greater China (AVP)

OCBC; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Bank of Singapore is seeking an experienced client services and operations professional to lead a team of Assistant Relationship Managers. You will drive consistent practices, oversee training, and coordinate with front office to deliver high-quality service while meeting regulatory requirements.

The role requires strong product knowledge, excellent communication, and the ability to thrive in a fast-paced banking environment.

Qualifications

• Minimum 8 years of experience in client servicing, operations or sales support within financial institutions.
• Strong understanding of financial products and services.
• Excellent interpersonal, communication and client interfacing skills.

Responsibilities

• Direct support to Market Head/Team Heads and manage a team of ARMs.
• Provide trainings, mentorship and guidance to ARMs to ensure competency.
• Ensure adherence to internal and external regulations and policies.
• Ensure timely monitoring and completion of remediation tasks.
• Coordinate and support in front office activities like reporting and administrative matters.
• Calibrate performance and recommendations for promotion.
• Contribute to revenue targets of RM(s) and Marketing Team.

Skills

Client servicing

Team management

Operations support

Financial products knowledge

Interpersonal skills

Sales support

Education

Bachelor’s degree or diploma

Job description

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non‑financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

GENERAL DESCRIPTION

This position is responsible for:

• Assist Market Head / Team Heads in managing a team of Assistant Relationship Manager (ARMs) to drive consistent practices and enhance staff engagement (including but not limited to LIFRR/EVP activities / career development of ARMs)
• Contribute effectively to the revenue targets of the respective RM(s) and overall Marketing Team

RESPONSIBILITIES

• Direct support to MH/THs/RMs and manage a team of Assistant Relationship Managers (ARMs)
• Provide trainings, mentorship and guidance to ARMs to ensure that they are competent to carry out the work.
• Ensure adherence to internal and external regulations and policies at all times.
• Ensure timely monitoring and completion of various remediation tasks
• Ensure adherence to internal policies and surveillance activities
• Understands the basic mechanisms of common financial products and services
• Act as a single point contact representing front office to coordinate with stakeholders for all dissemination related actives
• Proactively review and enhance processing workflow to achieve improvement in operational efficiency and service quality
• Ensure team is adequately staffed and able to deploy team members to provide and meet fluctuation in work volume, coverage for leave and work emergencies
• Enhance staff morale and career development through active staff engagement & review staff training needs.
• Investigate and provide resolutions on queries and ensure proper closure on issues raised
• Timely consolidation and preparation of management reports for Front office Team and the Business Managers
• Provide guidance and support to front office for ensuring compliance with the Operational Risk farmwork, policies, procedures and guidelines
• Coordinate and support in various front office actives like Business continuity, reporting and administrative matters.
• Calibration of performance/recommendation for promotion
• Contribute effectively to the revenue targets of the respective (RMs) and overall Marketing Team

Requirements:

• Minimum 8 years of relevant experience in client servicing, operations or sales support within financial institutions
• Prior experience managing a team
• Bachelor’s degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast-paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified
• Chinese proficiency is required as this role is requiredto deal with Chinese clients