Team Lead, Assistant Relationship Manager for Greater China (AVP)

OCBC Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Bank of Singapore invites experienced professionals to lead a team of Assistant Relationship Managers, aligning front-office practices with risk controls and regulatory standards. You will mentor ARMs, coordinate with Market Heads and RMs, and drive performance while sustaining client engagement across Singapore’s financial market.

The role demands strong communication, resilience and a proactive approach to process improvements, contributing to the bank's strategic growth and trusted client

Qualifications

• Minimum 8 years of relevant experience in client servicing, operations or sales support within financial institutions.
• Prior experience managing a team.
• Strong understanding of financial products and services.

Responsibilities

• Direct support to MH/THs/RMs and manage a team of Assistant Relationship Managers (ARMs) - Provide trainings, mentorship and guidance to ARMs to ensure that they are competent to carry out the work.
• Ensure adherence to internal and external regulations and policies at all times.
• Ensure timely monitoring and completion of various remediation tasks.
• Ensure adherence to internal policies and surveillance activities.
• Understands the basic mechanisms of common financial products and services.
• Act as a single point contact representing front office to coordinate with stakeholders for all dissemination related actives.
• Proactively review and enhance processing workflow to achieve improvement in operational efficiency and service quality.
• Ensure team is adequately staffed and able to deploy team members to provide and meet fluctuation in work volume, coverage for leave and work emergencies.
• Enhance staff morale and career development through active staff engagement & review staff training needs.
• Investigate and provide resolutions on queries and ensure proper closure on issues raised.
• Timely consolidation and preparation of management reports for Front office Team and the Business Managers.
• Provide guidance and support to front office for ensuring compliance with the Operational Risk farmwork, policies, procedures and guidelines.
• Coordinate and support in various front office actives like Business continuity, reporting and administrative matters.
• Calibration of performance/recommendation for promotion.
• Contribute effectively to the revenue targets of the respective (RMs) and overall Marketing Team.

Skills

Client servicing

Team management

Relationship management

Regulatory compliance

Communication

Education

Bachelor's degree

Job description

Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

GENERAL DESCRIPTION

This position is responsible for: Assist Market Head / Team Heads in managing a team of Assistant Relationship Managers (ARMs) to drive consistent practices and enhance staff engagement (including but not limited to LIFRR/EVP activities / career development of ARMs). Contribute effectively to the revenue targets of the respective RM(s) and overall Marketing Team.

RESPONSIBILITIES

• Direct support to MH/THs/RMs and manage a team of Assistant Relationship Managers (ARMs) - Provide trainings, mentorship and guidance to ARMs to ensure that they are competent to carry out the work.
• Ensure adherence to internal and external regulations and policies at all times.
• Ensure timely monitoring and completion of various remediation tasks.
• Ensure adherence to internal policies and surveillance activities.
• Understands the basic mechanisms of common financial products and services.
• Act as a single point contact representing front office to coordinate with stakeholders for all dissemination related actives.
• Proactively review and enhance processing workflow to achieve improvement in operational efficiency and service quality.
• Ensure team is adequately staffed and able to deploy team members to provide and meet fluctuation in work volume, coverage for leave and work emergencies.
• Enhance staff morale and career development through active staff engagement & review staff training needs.
• Investigate and provide resolutions on queries and ensure proper closure on issues raised.
• Timely consolidation and preparation of management reports for Front office Team and the Business Managers.
• Provide guidance and support to front office for ensuring compliance with the Operational Risk farmwork, policies, procedures and guidelines.
• Coordinate and support in various front office actives like Business continuity, reporting and administrative matters.
• Calibration of performance/recommendation for promotion.
• Contribute effectively to the revenue targets of the respective (RMs) and overall Marketing Team.

REQUIREMENTS

• Minimum 8 years of relevant experience in client servicing, operations or sales support within financial institutions
• Prior experience managing a team
• Bachelor’s degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast-paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified Chinese proficiency is required as this role is required to deal with Chinese clients

Let’s build the bank we need for the future we want.

Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.