Systems Engineer (Kubernetes, Docker (Application Maintenance / Support)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 50,000 - 78,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT Support Engineer to provide L1/L2 support, perform system checks, and coordinate with L3 teams. The role includes troubleshooting, on-site assistance, and post-deployment activities.

The candidate should have a diploma/degree in engineering or CS with 2+ years of experience in maintenance, Kubernetes experience, and familiarity with virtualization and cloud tools. Stable career opportunity in a tech-forward environment.

Qualifications

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent.
• Minimum 2 years in application maintenance, support or server infrastructure setup.
• Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs.
• Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack.
• Experience with cloud orchestration, configuration management and auto-scaling techniques.
• Thorough knowledge of networking, routers, switches, and WiFi setup.
• Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage.
• Good knowledge of storage technologies, such as NAS, SAN, SDS.
• Experience with automation tools such as Salt/Chef/Puppet/Ansible.
• Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.
• Experience in using software version control
• Knowledge of IT security standards, for instance from CIS or IM8.
• Experience in IT security policy management and enforcing IT security
• Knowledge of computer hardware components and ability to restore faulty servers to working condition.
• Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.
• Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.
• Experience in system installation planning, execution, routine

Responsibilities

• Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)
• Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations
• Monitor application health and system alerts, escalating issues as needed
• Log incidents and service requests in the ticketing system, ensuring timely resolution
• Coordinate with L3 teams and vendors for issue escalation and follow-up
• Perform routine maintenance tasks, such as application updates, patching, and backups
• Maintain clear documentation of issues, fixes, and procedures
• Participate in system testing, deployment, and post-deployment support activities
• Assist in user access management and configuration tasks

Skills

Kubernetes

Networking

IT security standards

Scripting

Linux administration

System installation planning

Education

Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

Tools

VMware

Xen

KVM

OpenStack

CloudStack

Azure Stack

Ceph deployment

NAS/SAN storage

SDS storage

Salt/Chef/Puppet/Ansible

Load balancing (TCP/IP, HTTP, DNS)

Git / version control

Redhat / Ubuntu / CentOS

Job description

Key Responsibilities:

- Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)

- Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations

- Monitor application health and system alerts, escalating issues as needed

- Log incidents and service requests in the ticketing system, ensuring timely resolution

- Coordinate with L3 teams and vendors for issue escalation and follow-up

- Perform routine maintenance tasks, such as application updates, patching, and backups

- Maintain clear documentation of issues, fixes, and procedures

- Participate in system testing, deployment, and post-deployment support activities

- Assist in user access management and configuration tasks

Qualifications

Ideal candidate should have/ possess:

- Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

- Minimum 2 years in application maintenance, support or server infrastructure setup

- Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs

- Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack

- Experience with cloud orchestration, configuration management and auto-scaling techniques

- Thorough knowledge of networking, routers, switches, and WiFi setup

- Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage

- Good knowledge of storage technologies, such as NAS, SAN, SDS

- Experience with automation tools such as Salt/Chef/Puppet/Ansible

- Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.

- Experience in using software version control

- Knowledge of IT security standards, for instance from CIS or IM8.

- Experience in IT security policy management and enforcing IT security

- Knowledge of computer hardware components and ability to restore faulty servers to working condition.

- Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.

- Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.

- Experience in system installation planning, execution, routine