Systems Engineer (Docker Kubernetes) Application support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an experienced IT Support Engineer to provide L1/L2 application maintenance and on-site technical support.

You will monitor systems, troubleshoot issues, log incidents, and coordinate with L3 teams and vendors to ensure timely resolution and minimal business disruption. The ideal candidate has a Diploma/Degree in EE/CS, 2+ years in maintenance or server infrastructure, knowledge of Kubernetes logs, virtualization platforms, cloud orchestration, and

Qualifications

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent.
• Minimum 2 years in application maintenance, support or server infrastructure setup.
• Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs.
• Experience with virtualization technologies: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack.
• Experience with cloud orchestration, configuration management and auto-scaling techniques.
• Thorough knowledge of networking, routers, switches, and WiFi setup.
• Hands on experience in deploying ceph with file systems such as object storage, rbd, cephfs.
• Knowledge of storage technologies: NAS, SAN, SDS.
• Experience with automation tools such as Salt/Chef/Puppet/Ansible.
• Experience with load balancing for TCP/IP, HTTP, DNS, routings.
• Experience in using software version control
• Knowledge of IT security standards (e.g., CIS or IM8) and IT security policy management.
• Experience in coding/scripting languages (bash, PowerShell, Python, etc.).
• Ability to install, use and configure various Linux OS (Redhat, Ubuntu, CentOS).
• Experience in system installation planning and execution.

Responsibilities

• Provide L1/L2 support and perform system checks (CPU, disk usage, logs, services).
• Troubleshoot and resolve system and application issues, with on-site support as needed.
• Monitor application health and system alerts; escalate as required.
• Log incidents and service requests; ensure timely resolution.
• Coordinate with L3 teams and vendors for escalation and follow-up.
• Perform routine maintenance: updates, patching, backups.
• Maintain documentation of issues, fixes and procedures.
• Participate in system testing, deployment and post-deployment support.
• Assist in user access management and configuration tasks.

Skills

L1/L2 support

System monitoring

Incident logging

On-site support

Troubleshooting

Kubernetes logs

Networking basics

Scripting

Education

Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

Tools

VMware

Xen

KVM

OpenStack

Cloud Stack/Azure Stack

Salt/Chef/Puppet/Ansible

Linux distributions (Redhat, Ubuntu, CentOS)

Git/Version control

Job description

Job Description & Requirements

Key Responsibilities:

• Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)
• Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations
• Monitor application health and system alerts, escalating issues as needed
• Log incidents and service requests in the ticketing system, ensuring timely resolution
• Coordinate with L3 teams and vendors for issue escalation and follow-up
• Perform routine maintenance tasks, such as application updates, patching, and backups
• Maintain clear documentation of issues, fixes, and procedures
• Participate in system testing, deployment, and post-deployment support activities
• Assist in user access management and configuration tasks

Qualifications

Ideal candidate should have/ possess:

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent
• Minimum 2 years in application maintenance, support or server infrastructure setup
• Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs
• Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack
• Experience with cloud orchestration, configuration management and auto-scaling techniques
• Thorough knowledge of networking, routers, switches, and WiFi setup
• Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage
• Good knowledge of storage technologies, such as NAS, SAN, SDS
• Experience with automation tools such as Salt/Chef/Puppet/Ansible
• Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.
• Experience in using software version control
• Knowledge of IT security standards, for instance from CIS or IM8.
• Experience in IT security policy management and enforcing IT security
• Knowledge of computer hardware components and ability to restore faulty servers to working condition.
• Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.
• Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.
• Experience in system installation planning, execution, routine