Systems Engineer (IT Operations & Support | Talent Outreach systems | Public Sector)

BGC Group Pte Ltd; Singapore; On-site; SGD 56,000 - 70,000; Full time

Benefits offered by this job

Medical Card

AL

SL

Hospitalization Leave

Loyalty Bonus

Performance Bonus

Job summary

BGC Group Pte Ltd seeks an Engineer / Senior Engineer to manage a suite of corporate systems and websites within Talent Outreach, under the HR Excellence & Learning cluster. You will support the System Manager with daily operations, enhancements, and integrations across Talent Outreach platforms.

You will work with multiple stakeholders to deliver system management, upgrades, and change requests, and perform service management tasks including log reviews, O&S process alignment, and compliance

Qualifications

• Experience in a system management role in a public service environment preferred (MINDEF or equivalent).
• Experience managing SaaS products is an added advantage.
• Knowledge of IT IM8 policies, System Operations and Support and compliance in public service.

Responsibilities

• Engineer for a suite of systems in HR Excellence & Learning cluster.
• Collaborate with stakeholders on system management, upgrades and change requests.
• Perform service management: review logs, align O&S processes, ensure compliance operations.

Skills

System management

SaaS experience

Stakeholder management

Ops & support

Public sector IT

Tools

ITIL

SaaS platforms

Job description

We are looking for a Engineer / Senior Engineer role to manage a suite of corporate systems and websites as part of Talent Outreach systems within the HR Excellence & Learning cluster to assist the System Manager in the daily operations (including enhancements, operations and support for existing systems, integration and interface touch points) within the Talent Outreach domain which includes, but are not limited to, talent outreach systems and internet websites to realise a future-ready, multi-disciplinary and high-performance workforce.

• Perform the role of Engineer for a suite of systems managed in HR Excellence & Learning cluster.
• Work with multiple stakeholders on the delivery of systems management and timely completion of upgrades or change requests.
• Perform service management activities such as the review of logs, align and streamline O&S processes (e.g. SOPs), compliance operations etc for the systems managed.
• Align practices across projects/systems managed to optimise and strengthen IT delivery or sustainment.
• Recommend approaches to manage the commonly found issues and system management challenges across systems managed to improve IT continuous delivery efficiencies.
• Knowledge in IT IM8 policies, System Operations and Support and public service sector system management and compliance.
• Have prior strong and relevant experience in system management role or equivalent in MINDEF or public service environment is preferred.
• Have experience managing and working with SaaS products will be an added advantage.

Job Title: Engineer / Senior Engineer
Contract Duration: 24 MONTHS
Location (Nearest MRT): Redhill MRT Station
Salary package: $5,000-$6,250

• Medical Card
• AL
• SL
• Hospitalization Leave

• AWS
• Loyalty Bonus
• Performance Bonus