System Support Engineer - Installations & Troubleshooting

Morgan McKinley; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Morgan McKinley is seeking a Tier 2 technical support professional to handle escalations and on-site equipment installations. You will troubleshoot software, network, and system issues and document solutions for knowledge sharing.

This role requires hands-on installation and configuration experience, familiarity with networking, authentication, and directory services, and strong communication with customers.

Qualifications

• Diploma in Information Technology, Computer Engineering, Electronics, or related field.
• Minimum 2 years in a technical support or field engineering role.
• Hands-on experience in equipment installation, configuration, and troubleshooting.
• Working knowledge of networking, authentication, and directory services, including TCP/IP, DNS, LDAP, and Active Directory.
• Experience with system configuration, software troubleshooting, and maintenance is an advantage.
• Strong problem-solving skills and customer-facing communication skills.

Responsibilities

• Handle escalated technical issues, troubleshoot software, network, connectivity, and system-related problems, and document solutions for knowledge sharing.
• Perform on-site equipment installations, configure system settings, and verify functionality before handover to end users.
• Install, configure, maintain, and troubleshoot related software and hardware systems, including updates and routine health checks.
• Perform system calibration, diagnose quality-related issues, and ensure consistent output through regular checks and maintenance.

Skills

Troubleshooting

Customer-facing communication

On-site equipment installation

Documentation

Education

Diploma in Information Technology/Computer Engineering/Electronics

Tools

Active Directory

DNS

TCP/IP

LDAP

Job description

Morgan McKinley is seeking a Tier 2 technical support professional to handle escalations and on-site equipment installations. You will troubleshoot software, network, and system issues and document solutions for knowledge sharing.

This role requires hands-on installation and configuration experience, familiarity with networking, authentication, and directory services, and strong communication with customers.