System Reliability Engineer (Data Centre)

CSIT Singapore; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

CSIT Singapore is seeking a System Reliability Engineer for the data centre to ensure reliable IT operations and seamless service delivery. You will work with cross-functional teams to monitor IT devices, manage incidents, and support capacity planning.

The role emphasizes observability, out-of-band access, and adherence to SRE principles to improve reliability and performance across data centre infrastructure.

Qualifications

• Background in Computer Science, Computer or Electrical Engineering, Information Technology or a related field.
• Good technical knowledge in IT infrastructure, including servers, storage, networking, and cloud technologies.
• Proficient in IT management software and tools.
• 2 years of working experience in IT operations is preferred.
• Fresh graduates are welcomed to apply.

Responsibilities

• Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management.
• Lead the end-to-end incident management lifecycle from troubleshooting to post-incident analysis.
• Develop and maintain documentation on IT infrastructure, operations and procedures.
• Perform capacity planning to ensure scalable IT infrastructure for future demands.
• Collaborate with Data Centre Facilities on power, cooling, and physical infrastructure matters.
• Design and implement an observability platform and network monitoring for real-time alerts.
• Implement and manage remote management tools for out-of-band access to IT devices and servers.
• Define, implement, and track SRE metrics including SLO/SLI and error budgets.

Skills

IT Operations

SRE

Cloud Technologies

Incident Management

Observability

Out-of-Band Access

Education

Bachelor's degree in CS/Engineering/IT

Tools

Monitoring Tools

ITSM Software

Remote Management Tools

Job description

You will be part of a dynamic team responsible for ensuring the reliability, availability, and performance of our data centre's IT operations. As aSystem ReliabilityEngineer(Data Centre), you will oversee the day-to-day IT operations within the data centre, working closely with various teams to ensure seamless IT service delivery. While knowledge of data centre power and cooling infrastructure is beneficial, the primary focus of this role is on IT operations. You will collaborate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure as needed.You must have a good understanding of cloud infrastructure technologies, architecture, and site reliability engineering (SRE) principles.

Responsibilities

• Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management
• Lead the end-to-end incident management lifecycle that encompass immediate troubleshooting, root cause identification, and resolution implementation to restore services, followed by comprehensive post-incident analysis
• Develop and maintain documentation on IT infrastructure, operations and procedures within the data centre
• Perform capacity planning to ensure IT infrastructure is scalable for future demands
• Collaborate and coordinate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure
• Design and implement robust observability platform alongside network monitoring tools for performance monitoring and real-time alerting of IT devices and networks
• Implement and manage remote management tools for out-of-band access and control of IT devices and servers
• Define, implement, and track SRE metrics, including SLO, SLI, and error budgets to improve data centre IT reliability

Requirements (Minimum Qualifications)

• Background in Computer Science, Computer or Electrical Engineering, Information Technology or a related field
• Good technical knowledge in IT infrastructure, including servers, storage, networking, and cloud technologies
• Proficient in IT management software and tools
• 2 years of working experience in IT operations is preferred
• Fresh graduates are welcomed to apply

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.