System IT Administrator

HELLMANN WORLDWIDE LOGISTICS LLP; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

HELLMANN WORLDWIDE LOGISTICS LLP in Singapore is seeking an IT support specialist to handle end-user requests and provide frontline and remote assistance across IT issues.

You will maintain servers, networks, printers, and devices, coordinate with regional IT and vendors, and ensure asset documentation and compliance with HQ standards.

Qualifications

• Candidates should have frontline IT support experience.
• Experience with remote troubleshooting and ticketing systems is desirable.
• Knowledge of network concepts and printer setup is required.
• Ability to coordinate with regional IT teams and external vendors.
• Maintain accurate asset inventories and documentation for IT services.

Responsibilities

• Handle all end user IT support requests with professional manner
• Provide front line / end user / remote support in all IT related issues
• Support and maintain the servers, local area network, wide area network and wireless network including users' laptop, mobile configuration and printer setup.
• Maintain proper records and documentations (fixed assets and equipment inventory etc) of the IT related services
• Troubleshooting and diagnose of user IT incidents (for system software and hardware including printers system and door access system)
• Handle IT new user creation/deletion/modification requests
• Handle/ support / coordinate with regional IT, external vendor and 3rd party support. To check on system updates periodically. Provide solutions to user' issues.
• Align with HQ to maintain IT standard and compliance

Skills

End user support

Remote support

Network administration

Printer setup

Tools

Windows Server

Job description

Handle all end user IT support requests with professional manner

Provide front line / end user / remote support in all IT related issues

Support and maintain the servers, local area network, wide area network and wireless network including users' laptop, mobile configuration and printer setup.

Maintain proper records and documentations (fixed assets and equipment inventory etc) of the IT related services

Troubleshooting and diagnose of user IT incidents (for system software and hardware including printers system and door access system)

Handle IT new user creation/deletion/modification requests

Handle/ support / coordinate with regional IT, external vendor and 3rd party support. To check on system updates periodically. Provide solutions to user' issues.

Align with HQ to maintain IT standard and compliance