Admin Officer

NANYANG TECH PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

NANYANG TECH PTE. LTD. in Singapore is seeking an organized IT Support & Asset Management specialist to manage tickets, inventory, and procurement tasks. You will coordinate with engineers and managers to schedule fieldwork and ensure accurate documentation.

The role emphasizes asset lifecycle management, data entry, and generating operational reports to support decision-making. This position offers an on-site work arrangement and opportunities in IT services.

Responsibilities

• Respond to all incoming inquiries promptly, professionally, and courteously.
• Manage, monitor, and update service tickets within the Ticketing System to ensure timely resolution and accurate record-keeping.
• Coordinate with managers to schedule engineers for end-user support activities and project assignments.
• Ensure service request forms are acknowledged and signed by users upon completion of services, and provide a copy to users when required.
• Monitor and maintain system hostname records, including creating, updating, and notifying engineers for necessary enablement activities.
• Verify and update system records for MacBook hostname deletions to maintain inventory accuracy.
• Coordinate and arrange the collection and processing of decommissioned (Decom) IT assets.
• Prepare, generate, and distribute operational and management reports as required.
• Prepare and issue quotations for products and services in accordance with user requirements.
• Source and procure computer hardware, accessories, and replacement parts from approved vendors.
• Manage the receiving, issuance, return, and inventory tracking of computers and IT-related accessories.
• Maintain accurate documentation and records related to IT asset management and support activities.
• Support departmental operations by undertaking ad-hoc tasks, special projects, and additional responsibilities as assigned by management

Skills

Customer service

Ticketing system

Scheduling coordination

Inventory management

Procurement

Reporting

Tools

MacBook hostname records

IT asset management

Job description

Job Scope / Key Responsibilities

• Respond to all incoming inquiries promptly, professionally, and courteously.

• Manage, monitor, and update service tickets within the Ticketing System to ensure timely resolution and accurate record-keeping.

• Coordinate with managers to schedule engineers for end-user support activities and project assignments.

• Ensure service request forms are duly acknowledged and signed by users upon completion of services, and provide a copy to users when required.

• Monitor and maintain system hostname records, including creating, updating, and notifying engineers for necessary enablement activities.

• Verify and update system records for MacBook hostname deletions to maintain inventory accuracy.

• Coordinate and arrange the collection and processing of decommissioned (Decom) IT assets.

• Prepare, generate, and distribute operational and management reports as required.

• Prepare and issue quotations for products and services in accordance with user requirements.

• Source and procure computer hardware, accessories, and replacement parts from approved vendors.

• Manage the receiving, issuance, return, and inventory tracking of computers and IT-related accessories.

• Maintain accurate documentation and records related to IT asset management and support activities.

• Support departmental operations by undertaking ad-hoc tasks, special projects, and additional responsibilities as assigned by management