Senior Infrastructure Engineer

SCHELLDEN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Schellden Solutions Pte. Ltd. is seeking an experienced enterprise hardware specialist to support IT hardware operations in a hybrid data center environment in Singapore.

The role focuses on installation, troubleshooting, and lifecycle management of rack and blade servers, storage arrays, and tape libraries from top OEMs. You will collaborate with infrastructure architects, project engineers, and logistics teams to deliver high-quality, scalable infrastructure.

Qualifications

• Experience in installing and maintaining enterprise hardware in data centers.
• Knowledge of rack-mounting, cable management, and power delivery setups.
• Familiarity with multi-vendor hardware management tools and OEM-led troubleshooting.

Responsibilities

• Lead deployment and configuration of rack and blade servers, storage arrays, and tape libraries from major OEMs.
• Perform diagnostics, part-level replacements, firmware upgrades, and post-repair validations.
• Manage multi-vendor tools such as Dell OpenManage, HPE OneView, IBM HMC, NetApp ONTAP, Lenovo XClarity, and Cisco UCS Manager.
• Conduct rack-mounting, cable management, and power delivery setup for new deployments.
• Ensure adherence to Tier III/IV data center standards and ongoing capacity planning.
• Act as L2/L3 escalation lead for hardware issues and perform RCA with OEMs.
• Manage SAN/NAS environments, RAID, LUN provisioning, and deduplication.
• Interface backup hardware with software (Commvault, Veritas, Veeam) and manage maintenance cycles.
• Coordinate with field support, project managers, and logistics during deployments and upgrades.
• Document asset inventory, firmware levels, and maintenance via CMDB/DCIM.

Skills

Rack & blade servers

Enterprise storage

Firmware updates

Root cause analysis

L2/L3 escalation

Vendor tools

SAN & NAS management

Tape library hardware

Tools

Dell OpenManage

HPE OneView

IBM HMC

NetApp ONTAP

Lenovo XClarity

Cisco UCS Manager

Job description

Role Objective:

To serve as the technical backbone of enterprise IT hardware operations, driving excellence in physical infrastructure support while enabling scalability, performance, and security across the hybrid data center ecosystem.

You will be instrumental in supporting hardware from OEM leaders like Dell EMC, HPE, IBM, NetApp, Fujitsu, Lenovo, and Cisco, and will actively collaborate with infrastructure architects, project engineers, OEM support, logistics teams, and on-site engineers to deliver consistent, high-quality outcomes.

Key Responsibilities:

Enterprise Hardware Installation & Troubleshooting

• Lead deployment and configuration of rack and blade servers, enterprise storage arrays, tape backup libraries, and chassis-level hardware from major OEMs.
• Perform complex diagnostics, part-level replacements, predictive health assessments, firmware/BIOS upgrades, and post-repair validations.
• Manage multi-vendor tools such as Dell OpenManage, HPE OneView, IBM HMC, NetApp ONTAP, Lenovo XClarity, and Cisco UCS Manager.

Data Center Operations

• Conduct structured rack-mounting, cable management, and power delivery setup for new hardware deployments.
• Ensure alignment with Tier III/IV data center standards including power redundancy, cooling efficiency, and environmental control protocols.
• Participate in capacity management, floor space optimization, and asset rebalancing for operational readiness.

Hardware Escalation & Lifecycle Support

• Serve as L2/L3 hardware escalation lead, resolving infrastructure-related issues including server outages, drive/controller failures, and array-level faults.
• Perform Root Cause Analysis (RCA) on critical hardware incidents and collaborate with OEMs for resolution.
• Proactively plan and execute hardware refresh projects, upgrade paths, and end-of-life equipment transitions.

Storage & Backup Hardware Management

• Support complex SAN and NAS environments, managing RAID configurations, LUN provisioning, and deduplication technologies.
• Administer tape library hardware (e.g., IBM TS3100, HPE MSL4048, Dell TL4000) ensuring backup performance, air-gap protection, and compliance with retention policies.
• Interface backup hardware with software like Commvault, Veritas, Veeam, and manage cleaning cycles, firmware, and media health.

Collaboration & On-Site Execution

• Work with field support engineers, project managers, and logistics teams during major deployments, site visits, or infrastructure upgrades.
• Coordinate RMA handling, spares logistics, and inventory tracking for regional equipment pools.
• Ensure all activities adhere to SLA agreements, warranty guidelines, and change management procedures.

Documentation & Compliance

• Maintain detailed records of asset inventory, service activities, firmware levels, serial tracking, and part replacements via CMDB tools or DCIM platforms.
• Contribute to IT audits, infrastructure assessments, and compliance checks including ISO 27001, PCI DSS, and NIST standards.
• Create SOPs and technical knowledge bases for repeatable support practices.