SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology

DBS Bank Ltd; Singapore; On-site; SGD 350,000 - 700,000; Full time

Job summary

DBS Bank Ltd in Singapore is seeking a Senior Vice President, Site Reliability Engineering (SRE) to lead a 24/7 infrastructure operations and reliability team across private cloud, OpenShift, Kubernetes, and mainframe environments.

You will drive resilience, automation, and operational excellence across hybrid cloud and on-premises systems, aligning with risk, regulatory, and business priorities while mentoring a high-performing SRE organisation.

Qualifications

• 18+ years of IT infrastructure, SRE, or production operations experience.
• Proven leadership of large-scale 24/7 infrastructure teams in banking/financial services.
• Strong experience in hybrid cloud, data center, and enterprise platforms.

Responsibilities

• Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and a command center.
• Define and execute the SRE strategy aligned to enterprise technology and business priorities.
• Establish governance across incident, problem, change, release, and capacity management.
• Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets.
• Oversee end-to-end reliability of infrastructure platforms: Cloud & Container, Hypervisors, Windows/Linux, TWS, Mainframe and Databases.
• Ensure high availability, resilience, and disaster recovery readiness across all critical systems.
• Champion SRE principles including error budgets, toil reduction, and automation-first mindset.
• Lead end-to-end observability strategy (monitoring, logging, tracing) and reduce MTTR.
• Embed ITIL best practices across service management processes.

Skills

Leadership

Incident management

Automation

Observability

SRE governance

Stakeholder management

Executive communication

Tools

OpenShift

Kubernetes

VMware

Windows

Linux/Unix

Databases (MariaDB, Postgres, MSSQL, Redis, DB2)

Job description

Role Summary

The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments .

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance

• - Lead and manage a distributed 24/7 SRE infrastructure team , including shift-based operations and command center functions
• - Define and execute the SRE strategy aligned to enterprise technology and business priorities
• - Establish strong governance across incident, problem, change, release, and capacity management
• - Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets

Infrastructure & Platform Ownership

• - Oversee end-to-end reliability of infrastructure platforms: Cloud & Container : VPC, OpenShift, Kubernetes Compute & Virtualization : Hypervisors (VMware/others), private cloud platforms Enterprise Platforms : Windows, Unix/Linux, TWS, Mainframe, Databases
• - Ensure high availability, resilience, and disaster recovery readiness across all critical systems

Reliability Engineering & Automation

• - Champion SRE principles including error budgets, toil reduction, and automation-first mindset
• - Drive end-to-end observability strategy (monitoring, logging, tracing)
• - Lead initiatives to reduce MTTR, incident volume, and manual operational effort
• - Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

• - Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved
• - Lead major incident management and command bridge coordination for critical outages
• - Conduct RCA, trend analysis, and preventive engineering improvements
• - Embed ITIL best practices across service management processes

Risk, Compliance & Security

• - Identify infrastructure risks and drive proactive mitigation strategies
• - Ensure compliance with regulatory, audit, and internal security requirements
• - Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

• - Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability
• - Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)
• - Act as a key interface with senior management and external stakeholders

People & Talent Development

• - Build and develop a high-performing SRE organization across L1/L2/L3 layers
• - Drive fungibility, cross-skilling, and leadership development within the team
• - Mentor senior leaders and establish clear career progression frameworks

Requirements

Experience

• - 18+ years of experience in IT infrastructure, SRE, or production operations
• - Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services
• - Strong experience in hybrid cloud, data center, and enterprise platforms

Technical Expertise

• - Deep expertise in: Cloud platforms (private/public cloud architectures) Container platforms (OpenShift/Kubernetes) Hypervisors & virtualization technologiesOperating systems (Windows, Linux/Unix) Databases (MariaDB, Postgres, MSSQL, Redis, DB2) Enterprise scheduling & legacy systems (TWS, Mainframe)
• - Strong understanding of DevOps, CI/CD, and infrastructure as code

Leadership & Functional Skills

• - Strong strategic thinking with ability to translate business goals into technology outcomes
• - Excellent incident leadership and crisis management skills
• - Proven track record of driving automation and operational transformation
• - Strong stakeholder management and executive communication skills

Other Skills

• - Expertise in ITIL / Service Management frameworks
• - Strong analytical, problem-solving, and decision-making capabilities
• - Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

• - Infrastructure availability (SLA/SLO adherence)
• - Reduction in MTTR / incident volume
• - Automation coverage & reduction in manual toil
• - Capacity utilization and cost optimization
• - Audit and compliance adheren ce

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time