Survey Interviewer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 37,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking staff to assist respondents in completing surveys online or by paper, and to ensure survey data is accurately entered into the system. The role includes field visits for hard-to-reach respondents and daily tracking of call outcomes using Excel.

You will collaborate with teammates to drive survey completion, handle objections professionally, and maintain up-to-date productivity reports. SOP adherence and KPI achievement are required.

Qualifications

• Minimum A Levels qualification or equivalent.
• Candidates with work experience in survey operations, sales, customer service, call center would be advantageous.
• Proficient in Excel and Internet Usage.

Responsibilities

• Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans.

Education

A Levels or equivalent

Tools

Excel

Internet Usage

Job description

Work Arrangement

Salary: $3,000 - $3,300
Working Duration: Up till 31 Dec 2026, Working days and hours 5 days work week across Monday to Sunday, Up to 44 hours per week (based on roster), Ie: 12:00pm to 9pm
Work Location: Novena

Responsibilities

• Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned

Requirements

• Minimum A Levels qualification or equivalent.
• Candidates with work experience in survey operations, sales, customer service, call center would be advantageous.
• Proficient in Excel and Internet Usage