Surgical Booking & Patient Service Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an organized Scheduling Assistant to support hospital operating theatres with booking surgery slots and bed allocations. You will help maintain scheduling procedures and ensure timely communication of updates to departments and patients.

The role involves handling challenging customer interactions and applying service recovery protocols, with duties to be performed as assigned by the supervisor.

Responsibilities

• Booking surgery slots for operating theatres
• Booking beds
• Maintain service standards for scheduling and bed booking calls
• Follow appointment scheduling procedures and guidelines
• Disseminate hospital and departmental updates effectively
• Handle difficult customers and apply service recovery protocols
• Perform any other duties as assigned

Job description

Recruit Express Pte Ltd is seeking an organized Scheduling Assistant to support hospital operating theatres with booking surgery slots and bed allocations. You will help maintain scheduling procedures and ensure timely communication of updates to departments and patients.

The role involves handling challenging customer interactions and applying service recovery protocols, with duties to be performed as assigned by the supervisor.