Temp Surgical Scheduling & Patient Services Officer

Recruit Express Pte Ltd.; Singapore; On-site; SGD 14,000 - 19,000; Part time

Job summary

Recruit Express Pte Ltd. in Singapore seeks a 3 Months Temp Patient Service Officer (Office Hours) at Bishan Hospital to manage surgery slot scheduling and bed bookings. The role is office hours with a 42-hour week.

You will handle appointment scheduling procedures, maintain service standards, and answer calls promptly, while delivering courteous patient support and coordinating with clinical teams. Training will be provided to ensure accuracy.

Responsibilities

• Booking of surgery slots for operating theatres, booking of beds etc
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned.

Skills

Scheduling

Customer service

Phone etiquette

Job description

Recruit Express Pte Ltd. in Singapore seeks a 3 Months Temp Patient Service Officer (Office Hours) at Bishan Hospital to manage surgery slot scheduling and bed bookings. The role is office hours with a 42-hour week.

You will handle appointment scheduling procedures, maintain service standards, and answer calls promptly, while delivering courteous patient support and coordinating with clinical teams. Training will be provided to ensure accuracy.