Support Specialist Singapore

Kiscore; Singapore; Remote; SGD 50,000 - 65,000; Full time

Job summary

KI Score is seeking a Support Specialist to be the first point of contact for questions about the dashboard, plans and measurements. Based in Singapore, you will answer customer inquiries by email and chat, reproduce issues clearly, and keep help center articles up to date.

You should have experience in software customer support, be fluent in German and English, be patient and solution oriented, and be interested in marketing and AI.

Qualifications

• Experience in customer support, ideally for software.
• Clear writing in German and English.
• Patient and solution-oriented.
• Interest in marketing and AI.

Responsibilities

• Answer customer questions by e-mail and chat.
• Reproduce problems and pass them on clearly.
• Keep help center articles up to date.
• Spot recurring questions and suggest fixes.

Skills

Customer support

German writing

English writing

Patience

Problem solving

Marketing interest

AI interest

Job description

Customer Success · Support · Singapore · SGD50,000–65,000 per year

More and more people ask ChatGPT, Perplexity, and Gemini before they buy: that's where it's decided which brand leads. KI Score measures every week whether a brand comes up in those answers, in which position and next to which competitors.

As a Support Specialist you are the first contact for questions about the dashboard, plans and measurements.

What you'll do

• Answer customer questions by e-mail and chat
• Reproduce problems and pass them on clearly
• Keep help center articles up to date
• Spot recurring questions and suggest fixes

Who you are

• Experience in customer support, ideally for software
• Clear writing in German and English
• Patient and solution-oriented
• Interest in marketing and AI

Location

Singapore. We work remotely across our locations and meet for team days.

SGD50,000–65,000 per year