Support Officers cum Admin (Clementi)

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A client-focused service provider in Singapore is seeking a Front Desk Officer to assist customers at the front counter and manage enquiries. The ideal candidate should have a GCE ‘O’ Level, excellent communication skills, and a professional demeanor. Responsibilities include registering walk-in customers, handling telephone and email inquiries, and providing administrative support. Previous experience in customer service is an advantage. The position is located at Clementi MRT Station, with working hours from Monday to Friday, 8:15 am to 6:30 pm.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanor is required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide prompt assistance at the front counter.
• Greet and register walk-in customers.
• Respond to customer enquiries efficiently.
• Manage queue during system downtime.
• Conduct daily operational checks.
• Provide administrative support.
• Assist with videoconferencing setup.
• Engage with customers on digital apps.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Ability to work independently

Tactful handling of enquiries

Education

GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanour with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Clementi MRT Station

We regret to inform, only shortlisted candidates shall be contacted.