Support Consultant - Microsoft Dynamics 365

Illum (9) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Illum (9) Pte Ltd in Singapore is seeking a Dynamics 365 specialist to support customers and deliver Microsoft Dynamics ERP/CRM solutions. You’ll investigate issues, identify root causes, guide users on configurations and best practices, and communicate progress clearly to stakeholders while ensuring high customer satisfaction.

You’ll expand expertise in Power Platform, Copilot, and AI-enabled automation, with opportunities to grow into consulting and solution design across finance, supply

Qualifications

• Experience with accounting systems or business applications; Dynamics 365 is a major plus.
• Strong problem-solving and customer communication skills.
• Basic understanding of finance, sales, purchasing, inventory, or operations.
• Willingness to learn Microsoft Cloud, Power Platform, Copilot, and AI solutions.
• Responsible, organized, and comfortable working directly with customers.

Responsibilities

• Support customers using Dynamics 365 Business Central, CRM and Power Platform
• Investigate issues, identify root causes, and coordinate fixes
• Guide users on system functions, configurations, and best practices
• Manage support tickets and communicate progress clearly
• Test enhancements, document solutions, and support deployments
• Identify opportunities for automation and process improvement

Skills

Dynamics 365 experience

Tools

Power Platform

Copilot

AI solutions

Job description

• What You’ll Do

  • Support customers using Dynamics 365 Business Central, CRM and Power Platform

  • Investigate issues, identify root causes, and coordinate fixes

  • Guide users on system functions, configurations, and best practices

  • Manage support tickets and communicate progress clearly

  • Test enhancements, document solutions, and support deployments

  • Identify opportunities for automation and process improvement

• What We’re Looking For

  • Experience with any accounting systems, or business applications, Dynamics 365 will be a major plus

  • Strong problem-solving and customer communication skills

  • Basic understanding of finance, sales, purchasing, inventory, or operations

  • Willingness to learn Microsoft Cloud, Power Platform, Copilot, and AI solutions

  • Responsible, organised, and comfortable working directly with customers

• Why Join Us?

  • Gain exposure beyond support into consulting, automation, AI, and solution design

  • Build expertise across the Microsoft business applications ecosystem

  • Join a practical team where your ideas can directly improve customer solutions

  • Grow with a company focused on Dynamics 365, industry solutions, and applied AI