Supervisor (Operations & Administration)

EDENI SERVICES AND SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

EDENI SERVICES AND SOLUTIONS PTE. LTD. seeks an experienced Operations Manager to supervise daily service operations in Singapore, ensuring efficiency and quality standards. You will lead, coach, and support staff, develop work schedules, and oversee manpower allocation to meet targets.

The role requires strong administrative, organizational, and multitasking skills, with proven ability to manage reports, documentation, and vendor coordination while upholding safety and service policies.

Qualifications

• Minimum 7 years of experience in operations, service management, or a related environment.
• At least 2 years of supervisory or team leadership experience.
• Strong administrative, organizational, and multitasking skills.
• Experience preparing reports and managing operational documentation.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

Responsibilities

• Supervise and coordinate daily service operations to ensure efficiency and quality standards are met.
• Monitor operational performance and implement process improvements where necessary.
• Lead, coach, and support operational staff to achieve service and productivity targets.
• Develop work schedules and oversee manpower allocation.
• Ensure compliance with company policies, workplace safety requirements, and service standards.
• Handle operational issues and customer escalations professionally and effectively.
• Prepare operational reports, performance summaries, and management updates.
• Maintain accurate records, documentation, and administrative files.
• Coordinate with vendors, suppliers, and external stakeholders regarding operational requirements.
• Support budgeting, procurement, inventory tracking, and cost-control initiatives.
• Assist management in developing and implementing operational policies and procedures.
• Monitor administrative processes to ensure timely completion and compliance.

Skills

Operations management

Leadership

Process improvement

Scheduling

Budgeting

Documentation

Communication

Multitasking

Tools

Microsoft Office

Job description

Key Responsibilities:

• Supervise and coordinate daily service operations to ensure efficiency and quality standards are met.
• Monitor operational performance and implement process improvements where necessary.
• Lead, coach, and support operational staff to achieve service and productivity targets.
• Develop work schedules and oversee manpower allocation.
• Ensure compliance with company policies, workplace safety requirements, and service standards.
• Handle operational issues and customer escalations professionally and effectively.
• Prepare operational reports, performance summaries, and management updates.
• Maintain accurate records, documentation, and administrative files.
• Coordinate with vendors, suppliers, and external stakeholders regarding operational requirements.
• Support budgeting, procurement, inventory tracking, and cost-control initiatives.
• Assist management in developing and implementing operational policies and procedures.
• Monitor administrative processes to ensure timely completion and compliance.

Requirements:

• Minimum 7 years of experience in operations, service management, administration, or a related environment.
• At least 2 years of supervisory or team leadership experience.
• Strong administrative, organizational, and multitasking skills.
• Experience preparing reports and managing operational documentation.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work independently and manage multiple priorities.