Supervisor | Fico

The Lo & Behold Group; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Monthly incentive

Medical coverage

Dining discounts

Long-service sabbaticals

Milestone celebrations

Job summary

Fico, a casual beachfront Italian restaurant by The Lo & Behold Group on the East Coast, is seeking a role to directly influence guest experience. You will lead service operations, build guest relationships and describe menus, with up-selling and ensuring outlets are prepared before shifts.

The group emphasizes training, SOPs and a dynamic team culture. Join a young, fun-loving service team with strong career growth and a supportive culture.

Qualifications

• No formal qualifications stated in the ad.

Responsibilities

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Upselling products based on product knowledge
• Ensuring outlet setup is complete and walkthrough is done
• Maintaining guest satisfaction through proactive service
• Improving procedures and systems
• Conducting basic training and ensuring SOPs are followed

Skills

Guest relations

Upselling

Training

SOP adherence

Job description

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.
Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

• TLBG Partnership Programme (a monthly sales incentive)
• medical and insurance coverage
• employee dining discounts across our venues
• celebrations for each individual’s key milestones
• one month sabbaticals for long-service individuals

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.