supervisor

ZAYYAN PTE. LTD.; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

ZAYYAN PTE. LTD. is seeking an operations supervisor to oversee daily mall operations in Singapore.

The role involves planning work schedules, supervising staff, ensuring safety and quality, and handling customer inquiries and service at the reception. You will also support promotions, manage administrative tasks, and assist with courier handling at the reception counter. Candidates should have relevant experience and be able to maintain high service levels for guests, residents, shoppers and

Qualifications

• Must have relevant experience.
• Provide excellent customer service to internal and external customers.

Responsibilities

• Overall in charge of operations.
• Plan work schedule
• Provide immediate supervision, assign tasks, check works at frequent intervals, and maintain schedules
• Ensure employee follow safety, quality requirement, and all applicable company policies at all times
• Support overtime.
• Must have relevant experience.
• Other duties assigned by the manager or director
• Provide excellent customer service to internal and external customers.
• Maintain good customer service toward guest, residents, shoppers and customers
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• To assist in office and administrative matters.
• Handle all customers’ enquiries and provide assistance
• To learn and familiarize with the different systems and SOP.
• To receive and forward all courier service documents & parcels at the reception counter.
• Any other task as assigned by immediate supervisor/management.

Job description

Roles & Responsibilities

Job Description & Requirements

• Overall in charge of operations.
• Plan work schedule
• Provide immediate supervision, assign tasks, check works at frequent intervals, and maintain schedules
• Ensure employee follow safety, quality requirement, and all applicable company policies at all times
• Support overtime.
• Must have relevant experience.
• Other duties assigned by the manager or director
• Provide excellent customer service to internal and external customers.
• Maintain good customer service toward guest, residents, shoppers and customers
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• To assist in office and administrative matters.
• Handle all customers’ enquiries and provide assistance
• To learn and familiarize with the different systems and SOP.
• To receive and forward all courier service documents & parcels at the reception counter.
• Any other task as assigned by immediate supervisor/management.