Supervisor

AL SAHIRA 1 RESTAURANT PTE. LTD.; Singapore; On-site; SGD 58,000 - 89,000; Full time

Job summary

AL SAHIRA 1 RESTAURANT PTE. LTD. in Singapore seeks a results-driven sales professional to acquire and maintain all sales accounts within the hotel's portfolio, achieving monthly and annual revenue targets.

The role includes running sales activities, analyzing market trends, supporting team members, and coordinating promotions and overseas trips, while delivering exceptional guest and client service. Travel overseas for sales is required; strong negotiation, presentation, and relationship skills

Qualifications

• Strong sales negotiation and presentation abilities.
• Excellent interpersonal and communications skills.
• Relevant hospitality or hotel industry sales experience preferred.
• Minimum 3 years of sales experience in hospitality is desirable.
• Self-motivated, dynamic, meticulous and results-oriented.

Responsibilities

• Acquisition and maintenance of all sales accounts.
• Meet targeted monthly and annual revenue goals set by management.
• Initiates sales activities including calls, site inspections, entertainment, presentations, prospecting, proposals and closing sales.
• Analyze market trends and changes; implement programs to meet them under supervision.
• Provide support and coaching to new team members within the sales team.
• Respond to customer inquiries promptly per hotel SOPs.
• Maintain cordial relations with internal and external customers for satisfactory service.
• Maintain sales files and client contacts; prepare internal booking reports.
• Coordinate promotional activities, overseas sales trips, trade shows or other assignments.
• Build excellent guest and client relationships with attention to detail and empathy.
• Support hotel sales and marketing goals through meetings and cooperation with WorldHotel's sales reps and sister hotels.
• Carry out any other duties assigned by Management or the department.

Skills

Sales negotiation

Presentation skills

Interpersonal skills

Customer relationship management

Market analysis

Travel willingness

Self-motivation

Team coaching

Education

Diploma or Degree in relevant field

Job description

1. Responsible for acquisition and maintenance of all sales accounts.

2. Accomplish and meet targeted monthly and annual revenue goals set by the management.

3. Initiates sales activities such as sales calls, site inspections, entertainment, presentations, prospecting, proposals and closing sales.

4. Constantly updated of the key trends in the market and able to analyse market changes, under the direction of Assistant Director of Sales or Director of Sales, implement programs to meet these changes.

5. Provides support and coaching to new team members within the sales team.

6. Response completely and quickly to customers' inquiries. All enquiries to be handled as per hotel's standard operating procedures.

7. Ensures that relations with the internal and external customers are cordial and that they are receiving satisfactory service.

8. Ensures proper maintenance of sales files and client contacts and prepare internal booking reports.

9. Participates and coordinates promotional, overseas sales trip, trade shows or any other assignment.

10. Creates excellent guest and client relationships through attention to detail, follow through with a personalized touch and empathy for customer perceptions and needs.

11. Supports overall hotel sales and marketing goals through participation in sales meeting and through co-operation and co-ordination with WorldHotel's sales representatives and sister hotels.

12. Responsible to carry out any other duties and responsibilities as and when assigned by the Management of the Hotel and department.

Requirements

1. Possesses a relevant Diploma or Degree

2. Minimum 3 years' relevant working experience in the hotel industry

3. Relevant room sales experience in the hospitality industry with proven sales track record

4. Self-motivated, dynamic, meticulous and result oriented individual

5. Excellent interpersonal and communications skills with a strong network

6. Possesses strong sales negotiation and presentation skills

7. Must be able and willing to travel overseas for sales related wor