Superstar Treatment Coordinator (Location : Orchard)

ORCHARD SCOTTS DENTAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Orchard Scotts Dental Pte Ltd is seeking a Superstar Treatment Coordinator to support clients across the dental business. You will liaise between patients and clinicians, ensure patients understand their treatment plans, and educate them on their dental benefits.

The role emphasizes care, empathy, and professionalism in frontline service. The position requires a Nitec or Diploma with computer skills, superb communication, and customer service abilities.

Qualifications

• Frontline healthcare exposure preferred.
• Strong communication and customer service skills required.
• Ability to influence and negotiate with patients.

Responsibilities

• Coordinate between patients, dentists, hygienists, and clinic staff.
• Ensure patients understand their treatment plans.
• Handle objections to proposed treatments.
• Educate patients about their dental benefits as needed.
• Demonstrate care, empathy and professionalism in frontline services.
• Describe dental procedures in simple language.

Skills

Excellent communication

Customer service

Team player

Positive attitude

Education

Nitec or Diploma with computer skills

Job description

We at Orchard Scotts Dental Pte Ltd are in search of Superstar Treatment Coordintor who will serve in a key growth position in providing comprehensive support to our clients in all aspects of the dental business.

Responsibilities

• Liaise between patients, dentists, hygienists, and other clinic team members.
• Ensure patients understand their treatment plan
• Handle objections to proposed treatment.
• Educate patients, as necessary, regarding their dental benefits.
• To demonstrate care, empathy and professionalism in frontline services to patients
• In-depth knowledge of dentistry and ability to describe procedures in simple language

Requirements

• Nitec/ Diploma or equivalent with computer skills.
• Superb communication skills
• Customer service skills
• Influencing/negotiation skills
• Ability to work independently
• Experience in Healthcare, Frontline customer service will be an added advantage.
• Mature, positive attitude, team player, cheerful personality.
• 5.5 days work week, 9am - 6pm weedays, 9am - 1pm Sat.

We regret that only shortlisted candidates will be notified.

Thank you for applying.