Dental Treatment Concierge

ORCHARD SCOTTS DENTAL PTE. LTD.; Singapore; Hybrid; SGD 32,000 - 46,000; Full time

Job summary

Orchard Scotts Dental Pte Ltd is seeking a Superstar Treatment Coordinator to support patients through their dental journey. You will liaise between patients, dentists, hygienists and staff, explain treatment plans and handle objections with empathy.

A one-year frontline customer service background is preferred and a positive, team-oriented attitude is essential. Responsibilities include educating patients about dental benefits, guiding them through consent steps, and maintaining a friendly,

Qualifications

• One year of verifiable frontline customer service experience.
• Strong communication and customer service skills.
• Influencing/negotiation abilities.
• Ability to work independently and as part of a team.
• Mature, positive attitude and cheerful personality.

Responsibilities

• Liaise between patients, dentists, hygienists, and clinic staff.
• Explain treatment plans to patients.
• Handle objections to proposed treatment.
• Educate patients about dental benefits.
• Demonstrate care, empathy, and professionalism in frontline services.
• Describe procedures in simple language.

Skills

Communication

Customer service

Negotiation

Independence

Healthcare exp

Team player

Empathy

Education

Nitec/ Diploma or equivalent

Tools

Computer skills

Job description

Orchard Scotts Dental Pte Ltd is seeking a Superstar Treatment Coordinator to support patients through their dental journey. You will liaise between patients, dentists, hygienists and staff, explain treatment plans and handle objections with empathy.

A one-year frontline customer service background is preferred and a positive, team-oriented attitude is essential. Responsibilities include educating patients about dental benefits, guiding them through consent steps, and maintaining a friendly,